My Coach Connect: An Automated Telephone-based Reporting System for Patients With Mental Illness

Schizophrenia Clinical Trial

— MCC  

Official title:

"My Coach Connect": Pilot Under the Partnered Research Center for Quality Care, RHINO 2008-0132

Clinical Trial Details — Status: Active, not recruiting

Administrative data

• NCT number: NCT01749124
• Other study ID #: RHINO 2008-0132
• Secondary ID: P30MH082760
• Status: Active, not recruiting
• Phase: N/A
• First received: December 11, 2012
• Last updated: May 16, 2017
• Start date: December 2012
• Est. completion date: June 2017

Study information

• Verified date: May 2017
• Source: RAND
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

This is a pilot study for a novel, automated telephone system called "My Coach Connect". The purpose of the study is to evaluate the feasibility and effectiveness of this telephone tool while engaging clients and providers in discussion groups and surveys to better understand how this tool impacts the care provided and their overall experience in healthcare.

Description:

Clients will use this tool (My Coach Connect) to leave voice messages and survey answers which their providers will have access to by logging in to a secure website. Providers will also be able to indicate using the website whether they found a particular narrative helpful or not. Providers will have access to audio recordings of the voice responses, transcribed text of the responses, as well as "word clouds" generated from the text. Word clouds are a method of displaying the content of text such that words that are used more frequently are displayed in a larger size than words used less frequently. Clients will call in to the system approximately twice a week for a period of four months.

Recruitment information / eligibility

• Status: Active, not recruiting
• Enrollment: 160
• Est. completion date: June 2017
• Est. primary completion date: June 2017
• Accepts healthy volunteers: No
• Gender: All
• Age group: 18 Years and older

Eligibility

Inclusion Criteria:

• Enrolled in the ROADS program

• English speaking

• Have a working telephone

Exclusion Criteria:

• Must speak english

Related Conditions & MeSH terms

• Bipolar Disorder
• Chronic Mental Illness
• Depression
• Depressive Disorder, Major
• Major Depression
• Mental Disorders
• Schizophrenia

Intervention

Device:
• My Coach Connect
Clients will call in to the system approximately twice a week for a period of four months. The study will be conducted in two phases. There will be an initial pilot phase where we will seek to enroll approximately 15-20 patients and 2-3 providers. This phase will last approximately two months and the goal will be to assess feasibility and obtain feedback on the tool and surveys to optimize them for this setting. We will begin the main phase of the study approximately one month after the end of the first phase and in that study seek to recruit approximately 150 patients and 5-10 providers from the ROADS program. Clients enrolled in this main phase of the study will enroll for a period of four months.

Locations

Country	Name	City	State
United States	ROADS (Recovery, Opportunity, And Developing Skills)	Long Beach	California

Sponsors (3)

Lead Sponsor	Collaborator
RAND	National Institute of Mental Health (NIMH), University of California, Los Angeles

Country where clinical trial is conducted

United States, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Other	Discussion groups	To better understand the impact of the tool on participants that use it and how to improve the tool, we will also organize discussion groups that clients and providers will have the opportunity to participate in.	4 months
Primary	Client and provider telephone intervention	Clients will call in to an automated telephone system twice a week and will answer open-ended questions related to how they are doing. In addition, the system will prompt them to complete an automated SF-12 survey every four weeks to assess their mental and physical health status. The content of the voice messages will be made available to the providers as described above. Providers will also be able to indicate using the website whether they found a particular narrative helpful or not. One of the goals of the study is to determine if there is a correlation between the content of the client's messages and their overall health status. To investigate this, we will combine the content of the voice messages with information obtained from the client's medical record including provider observations, assessment, and symptom recording.	four months
Secondary	Client and provider survey	Each client and provider will be asked to complete a brief survey about their expectations, thoughts and experiences while participating in this study. The survey will be conducted at the time of enrollment as well as the time of disenrollment or completion of the study as a comparison.	4 months