COVID-19 Clinical Trial
Official title:
Patients' Experiences in a Medicalized Hotel for COVID-19 Acute Care Support
The 11th March 2020, the World Health Organization (WHO) declared the novel coronavirus
Covid-19 as a pandemic. Urgent reorganization was required to give answers to the needs of
this new illness. Since mid March, the number of patients admitted every day grew
exponentially, and despite strengthening the Home Hospitalization service, resources were
insufficient to care for such a number of people at home. The HH was called to transform a
hotel into a medicalized healthcare space.
Current health policy emphasizes on patient experience, as one of the key components of
quality of care. Analyzing patients experience will provide knowledge about their authentic
concerns or what they identify as real needs, how they perceive the care received and will
allow finding out if it was a good alternative. Patients must be involved in decision-making
about their heath situation and treatment in order to provide an integrated healthcare.
Aims: To assess the patient experience during hospital admission in a Medicalized Hotel for
COVID-19, from 8th March to 25th May, and variables that may influence these experiences.
Study type: Observational and descriptive study with a cross-sectional design. The study
population consisted of patients admitted in Medicalized Hotel who met inclusion criteria.
Sample size: 517 patients. Main variable: Patient experience (collected by the Picker Patient
Experience questionnaire, PPE-15, translated to Catalan and Spanish), that content four open
questions analyzed in a qualitative way. Other variables: Socio-demographic and review
clinical records.
The current pandemic caused by the rapid spread of severe acute respiratory syndrome
coronavirus 2 (SARS-CoV-2) demands urgent reorganization. Hospital multidisciplinary and
departmental collaboration was required to work on all the principles of overvoltage
capacity, including: new space definition; provision's resources; staff recruitment; and ad
hoc training. Likewise, assistant protocols suffered continuous modifications to deal with
this new situation.
Catalonia is one of the 17 autonomous communities of Spain and it has been granted global
competencies in the area of healthcare. The Catalan healthcare model is a multi-provider one
integrated in a unique public network. The organization is structured in four integrated
health areas, one of which is the Integrated Health Area of Barcelona Esquerra (Área Integral
de Salud de Barcelona Esquerra - AIS-BE), caring for a population of 524,000 inhabitants,
representing 35% of the population of Barcelona. The territory referred to this study,
includes the Hospital Clinic as reference center, two general hospitals and 19 primary care
centers. The Hospital Clínic -a tertiary university hospital- is a public institution with a
long reputation of excellence in care provision, training and research at national and
international level.
The management of the Hospital Clinic worked on a contingency plan, at internal and
territorial level, together with the Health Department of the Generalitat de Catalunya. For
the internal contingency plan to deal with the pandemic, different committees were created.
Two of them were the Technical /Operational Committee and the ICU Committee. The technical
committee included the Departments of Internal Medicine, Infections, Pneumology, Microbiology
and all the medical and surgical departments with ICUs, occupational health, and the
transversal Home Hospitalization Unit (HH) to maximize cooperation among professionals,
levels of care and institutions. Hospital-at-home is defined as the service in charge of
providing active treatment by health care professionals, in patient's house, for a condition
that otherwise would require traditional hospitalization for a limited period of time (8).
Hospital-at-home is a safe and cost effectiveness service, and has become a popular response
to the increasing demand for acute hospital beds.
The idea of transforming a hotel into a healthcare facility wanted to solve three needs: a)
grouping patients who required HH, b) providing more beds (offering intermediate care to
patients who didn't require critical care) and c) allowing the isolation of people who cannot
do it at home.
This paper consists in an observational and descriptive study with a cross-sectional design,
in which we analyze patients' experience during admission in a Medicalized Hotel using a
validate survey.
The study population consisted of patients admitted in Medicalized Hotel led by Hospital
Clinic, Barcelona from 25th March to 8th May.
Inclusion criteria: All patients admitted in Medicalized Hospital who agreed to participate
in the study Exclusion criteria: non localized or localized but rejected to participate,
language barrier and dementia.
Data collection: The Picker Patient Experience Questionnaire validated into Spanish was used
to measure the patient experience. The PPE-15 was developed to elicit feedback from patients
to highlight aspects of care that needed improvement and to monitor performance and care.
Participants included in this analysis responded voluntarily to an online questionnaire
distributed by mail, focused on their experiences around Medicalized Hotel admissions and
transitional care strategies after 1 month of discharge. The questionnaire was carried out by
telephone to the patients who did not have email address. The investigators, reported if the
questionnaire was self-administered or by phone. The investigators used the platform
"enquesta.clinic.cat" that guarantees confidentiality and security and no identification
details were collected.
Other variables collected: Socio-demographic data, such as gender, age, nationality, civil
status (married, single, widow/widower, in a relationship), housing status (living alone or
not), educational level (compulsory school, upper secondary school or university), and
employment status (still working or not), and review clinical records, like length of
Medicalized Hotel stay (days of admission), inpatient's unit (those who had been in a ICU),
patients discharge destination and comorbidities (Charlson Comorbidity Index). The data
collected from the medical history database were encrypted and stored in an internal and
safety server.
All participants were informed in advance about the aim of the study. They received all
recommendations given by legal services of the Hospital Clinic and were invited to
participate. The confirmation of the study participation, as well as allowing the researchers
to use the information collected from medical history, will be made by clicking the link to
access into the questionnaire. This study was approved by the Ethics and Investigation
Committee of the Hospital Clinic (CEIm).
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