Virtual White Boards for Patient Satisfaction

Covid19 Clinical Trial

Official title:

Improving Patient Satisfaction Through Information Display Using Virtual White Boards

Clinical Trial Details — Status: Recruiting

Administrative data

• NCT number: NCT04497922
• Other study ID #: 2020P002382
• Status: Recruiting
• Phase: N/A
• Start date: January 25, 2021
• Est. completion date: May 15, 2021

Study information

• Verified date: January 2021
• Source: Brigham and Women's Hospital
• Contact: Peter R Chai, MD
• Phone: 617-632-5640
• Email: pchai[@]bwh.harvard.edu
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

Communication with patients on their clinical status is important in delivering care in the emergency department. During times of high volume or complex patients, there may be lapses in communicating with patients about their hospital course or plans of action. These miscommunications may be enhanced during the current COVID-19 pandemic as there is minimized in-person interaction with patients in order to conserve personal protective equipment and decrease the risk of disease transmission. This study utilizes a virtual white board to deliver updates to patients about the status of their emergency department stay.

Description:

The ultimate goal of this study is to understand the effect of delivering timely information about a patient's emergency department course of their satisfaction surrounding the emergency department stay. The experience of patients in the emergency department has been significantly altered by the COVID-19 pandemic due to decreased in-person encounters, and the use of PPE. Delivering information about their clinical course and expected hospital course is more difficult now given the emphasis on less in-person interaction. In response, the investigators have deployed in collaboration with e-ink, a virtual e-paper white board that can be remotely edited to help display pertinent hospital course information to patients in the emergency department. The investigators will conduct a randomized controlled trial to understand the effect of deploying these white boards on patient satisfaction in the emergency department.

Recruitment information / eligibility

• Status: Recruiting
• Enrollment: 100
• Est. completion date: May 15, 2021
• Est. primary completion date: April 30, 2021
• Accepts healthy volunteers: No
• Gender: All
• Age group: 18 Years and older

Eligibility

Inclusion Criteria:

• Patients in emergency department at Brigham and Women's Hospital
• Triaged to designated emergency department pods outfitted with virtual white board
• Expected emergency department stay of at least four hours
• Able to speak and read english
• Not primary psychiatric complaint

Exclusion Criteria:

• Medically ill or otherwise deemed unable to participate by the study PI and/or treating clinical team.
• Patients admitted to an inpatient bed but boarding in the emergency department over 10 hours.
• Previously participated in the study.
• Has COVID-19 risk flag or confirmed COVID-19 in electronic health record

Related Conditions & MeSH terms

• Covid19
• Emergencies
• Information Disclosure
• Satisfaction
• Satisfaction, Patient

Intervention

Device:
• e-ink screen
A virtual display screen developed by e-ink that displays patient status, basic demographics, care team information, pending tests and anticipated disposition

Behavioral:
• Treatment as usual
Treatment as usual in the emergency department with communication of testing results, imaging and disposition by the primary clinical emergency department team.

Locations

Country	Name	City	State
United States	Brigham and Women's Hospital	Boston	Massachusetts

Sponsors (2)

Lead Sponsor	Collaborator
Brigham and Women's Hospital	E-ink corporation

Country where clinical trial is conducted

United States, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	emergency department satisfaction: likert scale	Satisfaction of overall emergency department stay measured by a 1-5 likert scale, hospital developed question on satisfaction (how satisfied were you with your emergency department stay today?)- higher score is better	30 minutes after disposition decision for patient
Primary	Quality of emergency department stay: likert scale	Quality of information conveyed to participant (rated on 5 point likert scale on questions about quality of waiting time for test results, staff concern, perceived teamwork in the hospital)	30 minutes after disposition decision for patient
Secondary	Preference for virtual white board	Question on preference for virtual white board compared to a standard emergency department room without a white board (1-4 likert scale, with 4 being strongly prefer white board room)	30 minutes after disposition decision for patient