Attitudes Towards Receiving Mental Health Care Using Telehealth During the Coronavirus Disease 2019 (COVID-19) Pandemic

Stress Clinical Trial

Official title:

Attitudes Towards Receiving Mental Health Care Using Telehealth During the COVID-19 Pandemic

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT04693052
• Other study ID #: STU00213696
• Status: Completed
• Start date: December 10, 2020
• Est. completion date: January 31, 2021

Study information

• Verified date: May 2024
• Source: Northwestern University
• Contact: n/a
• Is FDA regulated: No
• Study type: Observational

Clinical Trial Summary

The purpose of this study is to collect patients' experiences and feedback to better understand and improve mental health care using telehealth services. This is critically important as telehealth appointments, including both phone and video calls, continue to be offered for regular appointments to reduce in-person interaction as a preventive measure to help control the spread of COVID-19.

Description:

Studying patients' perceived benefits and challenges of using telehealth services for mental health care will allow us to prioritize improvements to the telehealth experience and potentially, patient adoption of and comfort with remote appointments. This study's results would also inform policy makers and insurance companies about the potential utility of delivering mental health care through telehealth, even beyond the duration of the COVID-19 pandemic.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 605
• Est. completion date: January 31, 2021
• Est. primary completion date: January 31, 2021
• Accepts healthy volunteers: No
• Gender: All
• Age group: 18 Years to 99 Years

Eligibility

Inclusion Criteria:

• Adults age 18 and over who received mental health care through Northwestern prior to telehealth implementation from March 15th 2019 to March 14th 2020, and had at least one mental health care appointment through Northwestern between March 15th 2020 and September 30th 2020.

Exclusion Criteria:

• Adults unable to access study questionnaires via computer or mobile device

Related Conditions & MeSH terms

• Adjustment Disorders
• COVID-19
• Mental Disorders
• Mental Health Disorder
• Problem Behavior
• Psychiatric Disorder
• Stress

Intervention

Other:
• No interventions
This is a self-reported survey study about receiving mental health care during the COVID-19 pandemic

Locations

Country	Name	City	State
United States	Feinberg School of Medicine	Chicago	Illinois

Sponsors (1)

Lead Sponsor	Collaborator
Northwestern University

Country where clinical trial is conducted

United States, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Patient Choosing Telehealth as an Option for Future Care	Patients choosing telehealth or not for future case, or unsure)	At baseline
Primary	Comparison Between In-person and Telehealth	Subjects will reply on a 5 point scale (Telehealth much better, Telehealth better, about the same, In-person better, In-person much better; Items compared: Quality of mental health care, ability to express one self, time & money savings, ease of managing responsibilities, length of wait times and appointments missed	At baseline
Primary	Patient Satisfaction With Telehealth	Subjects will reply on a 5 point scale (Extremely satisfied, Satisfied, Neither satisfied nor dissatisfied, Dissatisfied, Extremely Dissatisfied); No standard questionnaire. Internally developed questions	At baseline
Primary	Patient Comfort Using Telehealth	Subjects will reply on a 5 point scale (Extremely comfortable, Comfortable, Neither comfortable nor uncomfortable, Uncomfortable, Extremely uncomfortable); No standard questionnaire. Internally developed questions	At Baseline
Primary	Patient Easy of Using Telehealth	Subjects will reply on a 5 point scale (Extremely easy, Easy, Neither easy nor difficult, Difficult, Extremely difficult); No standard questionnaire. Internally developed questions	At Baseline