Patient Satisfaction With Postoperative Communication Modality

Surgery Clinical Trial

Official title:

Patient Satisfaction With Postoperative Communication Modality

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT04338425
• Other study ID #: 18-01489
• Status: Completed
• Phase: N/A
• Start date: December 1, 2018
• Est. completion date: July 20, 2019

Study information

• Verified date: April 2020
• Source: NYU Langone Health
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

Communication between a surgeon and a patient in the immediate postoperative period is thought to influence patient satisfaction. There is currently no standard of care regarding the optimal form of postoperative communication, nor is there a consensus in our department as to which modality is preferred by patients.The purpose of this study is to determine which form of communication, if any, is preferred by patients. Furthermore, this study aims to evaluate the impact that various forms of communication during the immediate postoperative period have on patient (subject) satisfaction. The study hypothesizes that patient (subject) satisfaction with their surgeon will be highest among those who communicate with their surgeons via videotelephony (i.e., videoconferencing) and that the lowest satisfaction will be among patients (subjects) who did not communicate with their surgeon until their regularly scheduled postoperative office visit. The results of this study may help identify low cost methods for increasing patient satisfaction.

Description:

This is a prospective, randomized study designed to evaluate the effects of different communication modalities between surgeons and patients (subjects) in the immediate postoperative period. Given the nature of the study, it is not possible for either the surgeons or the subjects to be blinded. To reduce bias that may occur due to each surgeon's personal preference for postoperative communication modality, the surgeons (rather than individual subjects) will be randomized to one of the three communication modality groups (no communication on the day of surgery, voice call, or videoconferencing).

Recruitment information / eligibility

• Status: Completed
• Enrollment: 295
• Est. completion date: July 20, 2019
• Est. primary completion date: June 30, 2019
• Accepts healthy volunteers: No
• Gender: All
• Age group: 18 Years and older

Eligibility

Inclusion Criteria:

• undergoing surgery at the NYU Langone Orthopedic Center

Exclusion Criteria:

• Under the age of 18 years old

Related Conditions & MeSH terms

• Surgery

Intervention

Behavioral:
• Voice call
Attending surgeons will contact with their patients on the day of surgery after discharge via voice call.
• Video call
Attending surgeons will contact with their patients on the day of surgery after discharge via video call (video conferencing application such as FaceTime or Skype)

Locations

Country	Name	City	State
United States	NYU Langone Health	New York	New York

Sponsors (1)

Lead Sponsor	Collaborator
NYU Langone Health

Country where clinical trial is conducted

United States, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Percent of participants' satisfaction with surgeon	The first self reported survey is designed specifically for this study to assess participants' satisfaction with their experience and postoperative communication.	post operative office visit (1 week after surgery)
Secondary	Percent of participants' satisfaction with hospital experience	The second self reported survey contains questions from the standard HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, which has been validated and used extensively to assess subject satisfaction with hospital experience.	post operative office visit (1 week after surgery)