Telephone Reminder to Increase Appointment Rates

Substance-Related Disorders Clinical Trial

Official title:

Reducing the Rate of Missed Appointments in an Outpatient Substance Use Treatment Clinic in Norway

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT04707599
• Other study ID #: 005004 - 2014/2225
• Status: Completed
• Phase: N/A
• Start date: April 1, 2015
• Est. completion date: December 31, 2016

Study information

• Verified date: January 2021
• Source: Sorlandet Hospital HF
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

Missed appointments to outpatient substance use treatment are common and costly and can have a negative effect on the health of patients.

In this quasi-experimental study, the investigators used an on-off design to examine whether a reminder "plus" intervention (telephone call from therapist before first appointment) would increase attendance and improve cancellation and rebooking practices. Secondary outcomes included satisfaction with treatment and intention to complete the treatment program.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 147
• Est. completion date: December 31, 2016
• Est. primary completion date: December 31, 2016
• Accepts healthy volunteers: No
• Gender: All
• Age group: 18 Years to 85 Years

Eligibility

Inclusion Criteria:

• Newly referred patient

• > 18 years

• Diagnosis: Substance related disorder

Exclusion Criteria:

• Patients who are unable to understand or score the survey due to cognitive or language barriers

Related Conditions & MeSH terms

• Reminder Systems
• Substance-Related Disorders

Intervention

Other:
• Reminder plus (telephone call from therapist)
Reminder plus (telephone call from therapist)

Locations

Country	Name	City	State
Norway	Addiction Unit - Sørlandet Hospital	Arendal	Agder
Norway	Addiction Unit - Sørlandet Hospital	Kristiansand	Agder

Sponsors (1)

Lead Sponsor	Collaborator
Sorlandet Hospital HF

Country where clinical trial is conducted

Norway, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Other	Treatment satisfaction	Treatment satisfaction - measured with the Session Rating Scale (scale 0 - 40, higher scores means higher satisfaction)	First week
Other	Intention to complete treatment	Intention to complete treatment program. Self-developed measured based on the Theory of Planned Behavior. Scale 1 - 7, higher scores means higher intention to Complete treatment).	First week
Primary	Attendance rate	Attendance rate at first admission and during 10 outpatient sessions	Up to 10 treatment sessions, estimated average timeframe = 3 months
Secondary	Dropout rate	Dropout rate within 10 sessions - measured as formal discharge and/or "technical discharge" (3x no-shows)	Up to 10 treatment sessions, estimated average timeframe = 3 months
Secondary	Cancellation / rebooking rate	Examine difference in cancellation / rebooking rate between the two conditions. Data was collected from administrative patient records.	Up to 10 treatment sessions, estimated average timeframe = 3 months