Multi-tasking to Hyper-tasking: Investigating the Impact of Next Generation 911

Stress, Psychological Clinical Trial

— NG911  

Official title:

Multi-tasking to Hyper-tasking: Investigating the Impact of Next Generation 911

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT02961621
• Other study ID #: STUDY00001920
• Status: Completed
• Phase: N/A
• Start date: May 1, 2015
• Est. completion date: December 15, 2017

Study information

• Verified date: May 2018
• Source: University of Washington
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

Emergency call centers across the country are preparing for the Next Generation 911 (NG911) initiative, which will allow citizens to place 9-1-1 "calls" using digital technologies such as text messaging, email, Skype or instant messaging, and will expand emergency information sources to also include streaming video, photo uploads, and automatic crash notifications. The impact of these new information and communication technologies on those tasked with using them in time-sensitive emergency situations is unknown. Our study is designed to address the following hypotheses: 1) We hypothesize that NG911 implementation will have a significant effect on telecommunicator stress levels and 2) A resiliency training tailored to the needs of telecommunicators will mitigate the impact on NG911 implementation on stress levels. We will test these hypotheses through the following specific aims:

Aim 1: Measure levels of stress, job satisfaction and job performance among 9-1-1 telecommunicators before and after the NG911 implementation.

Aim 2: Develop and test the efficacy of an evidence-based resiliency training and worker support intervention to improve psychological well-being and job performance of 9-1-1 telecommunicators.

Aim 3: Build an ABM tool of 9-1-1 call centers to improve 9-1-1 telecommunicator workforce training and smooth transitions to future call center innovations.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 323
• Est. completion date: December 15, 2017
• Est. primary completion date: November 1, 2017
• Accepts healthy volunteers: No
• Gender: All
• Age group: 21 Years and older

Eligibility

Inclusion Criteria:

• subjects must be 9-1-1 telecommunicators (call receivers and dispatchers) who work at participating call centers and consent to participate.

Exclusion Criteria:

• We will exclude subjects who do not consent to participate

• We will exclude subjects who do not confirm that they are 21 or older.

Related Conditions & MeSH terms

• Stress, Psychological

Intervention

Behavioral:
• Stress Reduction Training for 9-1-1 Telecommunicators

Locations

Country	Name	City	State
n/a

Sponsors (1)

Lead Sponsor	Collaborator
University of Washington

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Calgary Symptoms of Stress Inventory	Change in the Calgary Symptoms of Stress Inventory results	Baseline, immediately post intervention and 3 months post intervention