Patient Satisfaction With Emergency Department Efficiency Clinical Trial
— MD at TriageOfficial title:
Effects of Provider-at-Triage on Emergency Department Efficiency, Information Delivery and Patient Satisfaction
NCT number | NCT02703701 |
Other study ID # | IRB201500586 |
Secondary ID | |
Status | Completed |
Phase | |
First received | |
Last updated | |
Start date | October 2015 |
Est. completion date | March 2016 |
Verified date | September 2019 |
Source | University of Florida |
Contact | n/a |
Is FDA regulated | No |
Health authority | |
Study type | Observational |
The United States spends over $8,000 per capita annually on health care and its health care
system is more expensive than other developed countries. Even with high per capita costs and
a high proportion of physician specialists, the US lags in health care performance from
patients' perspectives.
The hospital emergency department (ED) is often the portal of entry for patients seeking
health care services and is therefore an ideal setting for initiatives to improve efficiency
of care delivery and patient satisfaction. Reduction in wait times, enhanced information
delivery and ED staff service quality all have a positive influence on patient perception of
health care quality and satisfaction.
Prior studies have attempted to increase patient satisfaction by improving staff
communication and courtesy, implementing a patient satisfaction team in triage, and
delivering information to patients in a timely manner. Another strategy to increase the
efficiency of ED operations is adding a physician to triage to perform brief medical
screenings and initiate necessary patient testing and treatment. This contrasts to usual
practice in which physicians evaluate patients only following registration and nurse
assessment of illness or injury severity.
Status | Completed |
Enrollment | 439 |
Est. completion date | March 2016 |
Est. primary completion date | March 2016 |
Accepts healthy volunteers | No |
Gender | All |
Age group | 18 Years to 110 Years |
Eligibility |
Inclusion Criteria: Participants are eligible to participate in the study if they are: - English speaking - Without hemodynamic or respiratory compromise - Do not have a nurse-assigned triage severity score of Emergency Severity Index 1 (most severe illness or injury score). Exclusion Criteria: Participants will be excluded if they are: - Unwilling or unable to sign an informed consent - In police custody - Too ill to participate in study. |
Country | Name | City | State |
---|---|---|---|
United States | UF Health | Gainesville | Florida |
Lead Sponsor | Collaborator |
---|---|
University of Florida |
United States,
Type | Measure | Description | Time frame | Safety issue |
---|---|---|---|---|
Primary | Patient Satisfaction | Patient Satisfaction Score- brief survey measured on a Likert Scale 1= Never 2= Sometimes 3= Usually 4= Always 5= Not applicable - I did not see a doctor today |
60 minutes after Emergency Department triage | |
Secondary | Emergency Department efficiency | Impact of physician at triage on ED length of stay rates | 24 hours after ED triage in minutes | |
Secondary | Left without being seen rate | Impact of physician at triage on left without being seen rate | 12 hours after ED triage in minutes |