Rudeness/Incivility, Aggression or Violence Against Healthcare Workers in an Ophthalmic Emergencies Unit. Clinical Trial
Official title:
Impact of a Program to Prevent the Risk of Antisocial Behavior and Attacks of Patients or Attendant on Healthcare Workers in an Ophthalmic Emergency Unit.
At the hospital, the attacks against health professionals are becoming commonplace, making
working conditions difficult. The ophthalmological emergencies are a perfect testing ground
to evaluate the effectiveness of a series of original actions to prevent the occurrence of
violence against healthcare workers. The main objective is to measure the impact of an
integrated prevention of the occurrence of antisocial behavior or attacks against the
healthcare workers.
The prevention program combines five interventions (steps): 1) a computer sorting algorithm
and specific screens for calling patients in waiting rooms, 2) a clear signage to direct
patients between waiting rooms, treatment rooms and administrative et medical offices, 3)
Posts information on the activity of emergency services displayed on screens, in the waiting
rooms, 4) a mediator/go-between/conciliator, 5) and a dummy surveillance camera.
This is an interrupted time series study. All patients admitted to the ophthalmological
emergency unit of a university hospital located in Lyon, France, are included in the study,
from June 2013 to Sept 2015
n/a
Time Perspective: Prospective