Persons With Disabilities Generating Quality Metrics

Physical Disability Clinical Trial

Official title:

Persons With Disabilities Generating Quality Metrics to Inform Integrated Care

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT02390557
• Other study ID #: 2014000899
• Status: Completed
• Phase: N/A
• Start date: July 1, 2015
• Est. completion date: October 7, 2016

Study information

• Verified date: April 2018
• Source: Massachusetts General Hospital
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

No standard way exists to measure the quality of medical care or independent living long-term services and supports provided to persons with disabilities. This project will: provide a broader picture of how consumers with disabilities define care and care quality; measure the value of using consumers' expertise in developing, collecting, and assessing quality measures; and use this information to assist One Care providers in improving care delivered to their enrollees

Description:

The aims of the project are as follows:

1. To work with persons with significant physical disabilities and serious and persistent mental illness to develop two new approaches to assess quality of care:

Approach #1: We will survey enrollees about their experiences in One Care and their thoughts about the care they receive. This survey will also ask One Care enrollees about how they manage their care and what self-direction means to them. The survey will be called the Persons with Disabilities Quality Survey (PDQ-S), and it will be available in English and Spanish versions.

Approach #2: Enrollees in One Care will provide information about their perceptions of care quality to a trained team of persons with disabilities who will report the information to One Care care teams. The goal of the activity is to support quality improvement in One Care through hearing the consumer's voice. This is called YES Health

• Your Experience: Speak up for better health care.

2. We want to test how providing consumer informed and consumer directed quality information to One Care providers affects One Care quality.

3. We want to improve the ability of One Care enrollees to manage their own health care and to recognize and report quality problems

Recruitment information / eligibility

• Status: Completed
• Enrollment: 451
• Est. completion date: October 7, 2016
• Est. primary completion date: October 7, 2016
• Accepts healthy volunteers: No
• Gender: All
• Age group: 21 Years to 64 Years

Eligibility

Inclusion Criteria:

• One Care enrollee

• Permanent physical disability and/or serious mental illness

• Seen at designated practice site

• English or Spanish speaking

Exclusion Criteria:

• Persons with an intellectual or a developmental disability

Related Conditions & MeSH terms

• Chronic Mental Disorder
• Mental Disorders
• Physical Disability
• Psychotic Disorders

Intervention

Other:
• Survey
PDQS survey reports only
• YESHealth
Arm 3: YESHealth and PDQS survey reports to providers

Locations

Country	Name	City	State
n/a

Sponsors (2)

Lead Sponsor	Collaborator
Massachusetts General Hospital	Patient-Centered Outcomes Research Institute

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Improved Quality of Care	% who agree that their quality of care Is better, the same or worse than before	12 months