Impact Evaluation of the 123 Women Emergency Phone Line in Medellín, Colombia

Violence Against Women (VAW) Clinical Trial

Official title:

Building Capacity of State and Local Actors to Respond to Violence Against Women: Impact Evaluation of the 123 Women Emergency Phone Line in Medellín (Colombia), Component of the Program "Seguridad Pública".

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT02156206
• Other study ID #: ATN/MG-13064-RG ECO 577-2
• Status: Completed
• Phase: N/A
• First received: June 3, 2014
• Last updated: February 6, 2017
• Start date: June 2014
• Est. completion date: June 2016

Study information

• Verified date: February 2017
• Source: Econometría Consultores
• Contact: n/a
• Is FDA regulated: No
• Study type: Observational

Clinical Trial Summary

The purpose of this study is to determine whether the 123 women emergency phone line of Medellin (Colombia) leads to a reduction in the violence suffered by women, as well as in their psychological wellbeing and attitudes towards violence.

Description:

The purpose of this study is to determine whether the 123 women emergency phone line of Medellin (Colombia) leads to a reduction in the violence suffered by women, as well as in their psychological wellbeing and attitudes towards violence.

There is excess demand for the 123 women emergency phone line of Medellin. While on average 10 cases are reported (excluding referrals at night by the police, between 7pm and 7:00 a.m.), the average daily capacity of operation is 6 cases. So, is not possible for the 123 women team to track all women who call in 24 hours. Women who cannot receive the services of the 123 women team only get the emergency support of the police and do not receive additional aid (while it is verified that the rights of women are respected and they are guided to relevant services). The excess of demand over the capacity of the team of the 123 women line represents a natural experiment.

Women will be recruited from those who are attended by the 123 emergency women phone line immediately as well as from those who were only attended by emergency support of the police and may have received later the support of the 123 women line (control group). In a first instance, women will be called to verify their address. A face to face survey will be conducted by mid-2015.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 765
• Est. completion date: June 2016
• Est. primary completion date: September 2015
• Accepts healthy volunteers: No
• Gender: Female
• Age group: 18 Years to 65 Years

Eligibility

Inclusion Criteria:

• Women that call the 123 emergency line

Exclusion Criteria:

Related Conditions & MeSH terms

• Emergencies
• Violence Against Women (VAW)

Intervention

Behavioral:
• 123 women emergency phone line in Medellin, Colombia
123 is the emergency number in Colombia. The 123- woman line consists of supplementary emergency services to meet the demands of urgency in relation to cases of VAW. This service is implemented by the mayor of Medellin, in collaboration with the national police who is the institution in charge of managing the 123 line. When the police attends an emergency on VCM, the call is derived to the 123- woman line. There, a team consisting of a psychologist and a lawyer serves women in crisis, as emergency services provided by the police are developed in parallel. The team verifies that the rights of women are respected and that women are oriented to the relevant services. The 123- woman line operates from 7:00 am to 7:00 pm, Monday through Friday.

Locations

Country	Name	City	State
Colombia	Econometria Consultores	Bogota

Sponsors (2)

Lead Sponsor	Collaborator
Econometría Consultores	Inter-American Development Bank

Country where clinical trial is conducted

Colombia, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Occurrence of violence	The outcome will be measure through a survey to women who called the 123 emergency line, some had besides the support of the police, immediate services from the 123 women line to have special services from a psychologist and a lawyer	3 months
Secondary	Knowledge, attitudes and practices (KAP) on violence and care pathways	The outcome will be measure through a survey to women who called the 123 emergency line, some had besides the support of the police, immediate services from the 123 women line to have special services from a psychologist and a lawyer	Average of 6 months after calling the 123 emergency line
Secondary	Psychological well-being (self-acceptance, positive relationships, autonomy, environmental mastery, personal growth, purpose in life)	The outcome will be measure through a survey to women who called the 123 emergency line, some had besides the support of the police, immediate services from the 123 women line to have special services from a psychologist and a lawyer	Average of 6 months after calling the 123 emergency line
Secondary	Formal complaints	The outcome will be measure through a survey to women who called the 123 emergency line, some had besides the support of the police, immediate services from the 123 women line to have special services from a psychologist and a lawyer	3 months