Text Messaging Clinical Trial
Official title:
The Role of Text Messaging in Follow-up Appointments for Patients Discharged From the Emergency Department
NCT number | NCT03370978 |
Other study ID # | 201607734 |
Secondary ID | |
Status | Withdrawn |
Phase | N/A |
First received | |
Last updated | |
Start date | May 1, 2019 |
Est. completion date | May 1, 2020 |
Verified date | April 2021 |
Source | University of Iowa |
Contact | n/a |
Is FDA regulated | No |
Health authority | |
Study type | Interventional |
Ensuring follow-up for patients after discharge from the emergency department (ED) has long been a concern for ED care providers. The current technology of text messaging may be able to assist us in improving follow-up rates. In addition, having a quick and easy communication tool to be in touch with providers may improve overall patient satisfaction. This study is designed to evaluate the usage of text messaging to improve follow-up appointment compliance from the Emergency Department. In this study, a prospective randomized controlled trial (RCT) will be performed (involving patients scheduled by Emergency Department Nurse Navigators to follow up with Family Medicine) in which patients will be randomized to a texting appointment reminder versus standard-of-care (no texting reminder) group. Texted patients will receive reminders 3 days and 1 day prior to their follow-up appointment. In addition, the patients will have the ability to text back-and-forth with the Nurse Navigators in order to ask questions/request clarification if needed. Chart review will be performed of both groups to evaluate the number of follow-up appointments that patients attended versus rescheduled versus did not attend/reschedule. These values will then be compared to the retrospective chart review previously performed to evaluate for non-inferiority of text messaging as a means of improving patient attendance at follow-up appointments.
Status | Withdrawn |
Enrollment | 0 |
Est. completion date | May 1, 2020 |
Est. primary completion date | May 1, 2020 |
Accepts healthy volunteers | No |
Gender | All |
Age group | 18 Years and older |
Eligibility | Inclusion Criteria: 1. At least 18 years old 2. Able to read, write and communicate in English - English as the primary language 3. Has a phone with capabilities for text messaging 4. Identifies oneself as someone who is comfortable with text messaging. 5. To follow-up with Family Medicine as outpatient (Scheduled through Emergency Department Nurse Navigators). 6. Evaluated in the University of Iowa Hospitals and Clinics Emergency Department Exclusion Criteria: 1. Absence of one or more inclusion criteria 2. Not able to provide informed consent or participate due to limited decision-making ability. 3. Prisoner 4. Previously has followed with the University of Iowa Hospitals and Clinics Family Medicine (i.e., would not be a "new" patient establishing care). |
Country | Name | City | State |
---|---|---|---|
United States | University of Iowa Hospitals and Clinics | Iowa City | Iowa |
Lead Sponsor | Collaborator |
---|---|
University of Iowa |
United States,
Type | Measure | Description | Time frame | Safety issue |
---|---|---|---|---|
Primary | Attending Primary Care Appointment | Attending appointment versus rescheduling versus not showing | Less than 6 months |
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