An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient

Satisfaction Clinical Trial

Official title:

An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT00950560
• Other study ID #: WanFangH98043
• Status: Completed
• Phase: N/A
• First received: July 30, 2009
• Last updated: April 22, 2011
• Start date: June 2009
• Est. completion date: September 2009

Study information

• Verified date: April 2011
• Source: Taipei Medical University WanFang Hospital
• Contact: n/a
• Is FDA regulated: No
• Health authority: Taiwan: Institutional Review Board
• Study type: Observational

Clinical Trial Summary

The authors employ a questionary approach to understanding the relational among patients' perceptions of inpatient, outpatient and emergency room service and their overall perceptions of service quality, satisfaction with hospital.The questionary was applied in total 300 patients (100 inpatients, 100 outpatients and 100 emergency patients).

Recruitment information / eligibility

• Status: Completed
• Enrollment: 2
• Est. completion date: September 2009
• Est. primary completion date: September 2009
• Accepts healthy volunteers: Accepts Healthy Volunteers
• Gender: Both
• Age group: N/A and older

Eligibility

Inclusion Criteria:

• Patients who want to write our questionary.

Exclusion Criteria:

• Patients who reject to write our questionary.

Study Design

Observational Model: Case Control, Time Perspective: Cross-Sectional

Related Conditions & MeSH terms

• Satisfaction
• Service Quality

Locations

Country	Name	City	State
Taiwan	Taipei Municipal Wan Fang Hospital	Taipei

Sponsors (1)

Lead Sponsor	Collaborator
Taipei Medical University WanFang Hospital

Country where clinical trial is conducted

Taiwan,