Socioeconomic Profile and Patient Satisfaction Assessment

Satisfaction Clinical Trial

— Satisfaction  

Official title:

Socioeconomic Profile and Patient Satisfaction Assessment in an Academic Dental General Clinic

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT00690599
• Other study ID #: 07-125
• Status: Completed
• Phase: N/A
• First received: May 30, 2008
• Last updated: June 3, 2008
• Start date: April 2006
• Est. completion date: June 2006

Study information

• Verified date: May 2008
• Source: Fortaleza University
• Contact: n/a
• Is FDA regulated: No
• Health authority: Brazil: National Committee of Ethics in Research
• Study type: Observational

Clinical Trial Summary

The aim of the study was to evaluate the socioeconomic patient's profile and their level of satisfaction in the general dental practice clinic. A cross-sectional quantitative study was accomplished with 80 patients assisted at the referred service. A solely-applied questionnaire was used regarding the following aspects: structure and environment, fear and anxiety, reliability, empathy and commitment, resolutivity and quality of the accomplished services. It was observed that the assisted patients' profile consisted predominantly of a female sample (71,2%), that completed the medium learning (31,2%) and/or that didn't finish the fundamental level (26,2%). Moreover 50% of them presented a family income of 1 to 2 minimum salaries and 41,2% were unemployed. As the quality of the rendered technical service, nearly 70% of the users considered it great, as well as the clinic's structure and environment. Regarding the satisfaction with to the received treatment, 76,2% of the interviewees gave the maximum score of 10 and 95% would recommend the attendance to others. It is concluded that the patients are satisfied with the clinical attendance accomplished by the students in the general practice dental clinic at UNIFOR, in what refers to its technical and functional quality.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 80
• Est. completion date: June 2006
• Est. primary completion date: May 2006
• Accepts healthy volunteers: No
• Gender: Both
• Age group: 18 Years to 70 Years

Eligibility

Inclusion Criteria:

• Patient registered in Academic of Information System (SIA),

• Patient assisted in the general dental clinic,

• To have 18 years or more or to be parents accompanied,

• Agree with research participation.

Exclusion Criteria:

• To be urgency patient,

• To be the first day of attendance at clinic.

Study Design

Time Perspective: Retrospective

Related Conditions & MeSH terms

• Dentist-Patient Relations
• Satisfaction

Locations

Country	Name	City	State
Brazil	Fortaleza University	Fortaleza	Ceará

Sponsors (1)

Lead Sponsor	Collaborator
Fortaleza University

Country where clinical trial is conducted

Brazil, 

External Links

•   Fortaleza University