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NCT05224713 Clinical Trial

Correlations Between Press Ganey Hospital and Ambulatory Scores for a Neurosurgical Practice

Satisfaction, Patient Clinical Trial

Official title:
Correlations Between Press Ganey Hospital and Ambulatory Scores for a Neurosurgical Practice

Clinical Trial Details — Status: Recruiting

Administrative data
NCT number NCT05224713
Other study ID # 015.MBSI.2021.A
Secondary ID
Status Recruiting
Phase
First received
Last updated
Start date July 6, 2023
Est. completion date July 6, 2024

Study information
Verified date July 2023
Source Methodist Health System
Contact Crystee Cooper, DHEd
Phone 214-947-1280
Email clinicalresearch@mhd.com
Is FDA regulated No
Health authority
Study type Observational

Clinical Trial Summary

This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020.

Description:

This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020. Patient electronic medical records will also be reviewed to identify details including: demographics, and chief complaints or indication, and/or procedure details. We anticipate completing this review by September 2021

Recruitment information / eligibility
Status Recruiting
Enrollment 1800
Est. completion date July 6, 2024
Est. primary completion date July 6, 2024
Accepts healthy volunteers No
Gender All
Age group 18 Years and older
Eligibility Inclusion Criteria: - Age 18 years or older - Completed a PG HCAHPS hospital and/or ambulatory survey between January 1, 2016 and December 31, 2020 in relation to a MHS neurosurgeon hospital and/or ambulatory visit Exclusion Criteria: • Patients not meeting the study inclusion criteria in section 4.1

Study Design

Related Conditions & MeSH terms

Locations
Country Name City State
United States Methodist Moody Brain and Spine Institute, Methodist Dallas Medical Center Dallas Texas

Sponsors (1)
Lead Sponsor Collaborator
Methodist Health System

Country where clinical trial is conducted

United States, 

Outcome
Type Measure Description Time frame Safety issue
Primary Care provider (CP) overall - section score of CP domains includes: friendliness/courtesy of CP; CP explanations of problems/condition; CP concern for questions/worries; CP efforts to include in decisions; CP information about medications; CP instructions for follow-up care; CP spoke using clear language; time CP spent with patient; patients' confidence in CP; and likelihood of recommending CP. June 2021 - September 2021
Primary Likelihood to recommend CP to others (Single question) June 2021 - September 2021
Primary Overall - Mean survey score of all PG ambulatory survey sections access overall; billing overall; nurse/assistant overall; CP overall; personal issues overall; and assessment of care overall June 2021 - September 2021
Primary Doctors overall - section score of care provider domain includes: time physician spent with you; physician's concern for your questions and worries; and how well physician kept you informed June 2021 - September 2021
Primary Likelihood of recommending hospital to others (single question) June 2021 - September 2021
Primary Overall rating of care given at hospital (single question) June 2021 - September 2021
Primary Overall - mean survey score of all PG hospital survey sections includes: personal issue overall; nurses overall; overall assessment; doctors overall; and room overall June 2021 - September 2021
Secondary Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon June 2021 - September 2021
Secondary Differences by patient demographics Differences by patient demographics June 2021 - September 2021
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