Correlations Between Press Ganey Hospital and Ambulatory Scores for a Neurosurgical Practice

Satisfaction, Patient Clinical Trial

Official title:

Correlations Between Press Ganey Hospital and Ambulatory Scores for a Neurosurgical Practice

Clinical Trial Details — Status: Recruiting

Administrative data

• NCT number: NCT05224713
• Other study ID #: 015.MBSI.2021.A
• Status: Recruiting
• Start date: July 6, 2023
• Est. completion date: July 6, 2024

Study information

• Verified date: July 2023
• Source: Methodist Health System
• Contact: Crystee Cooper, DHEd
• Phone: 214-947-1280
• Email: clinicalresearch[@]mhd.com
• Is FDA regulated: No
• Study type: Observational

Clinical Trial Summary

This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020.

Description:

This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020. Patient electronic medical records will also be reviewed to identify details including: demographics, and chief complaints or indication, and/or procedure details. We anticipate completing this review by September 2021

Recruitment information / eligibility

• Status: Recruiting
• Enrollment: 1800
• Est. completion date: July 6, 2024
• Est. primary completion date: July 6, 2024
• Accepts healthy volunteers: No
• Gender: All
• Age group: 18 Years and older

Eligibility

Inclusion Criteria:

• Age 18 years or older

• Completed a PG HCAHPS hospital and/or ambulatory survey between January 1, 2016 and December 31, 2020 in relation to a MHS neurosurgeon hospital and/or ambulatory visit

Exclusion Criteria:

• Patients not meeting the study inclusion criteria in section 4.1

Related Conditions & MeSH terms

• Satisfaction, Patient

Locations

Country	Name	City	State
United States	Methodist Moody Brain and Spine Institute, Methodist Dallas Medical Center	Dallas	Texas

Sponsors (1)

Lead Sponsor	Collaborator
Methodist Health System

Country where clinical trial is conducted

United States, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Care provider (CP) overall - section score of CP domains	includes: friendliness/courtesy of CP; CP explanations of problems/condition; CP concern for questions/worries; CP efforts to include in decisions; CP information about medications; CP instructions for follow-up care; CP spoke using clear language; time CP spent with patient; patients' confidence in CP; and likelihood of recommending CP.	June 2021 - September 2021
Primary	Likelihood to recommend CP to others	(Single question)	June 2021 - September 2021
Primary	Overall - Mean survey score of all PG ambulatory survey sections	access overall; billing overall; nurse/assistant overall; CP overall; personal issues overall; and assessment of care overall	June 2021 - September 2021
Primary	Doctors overall - section score of care provider domain	includes: time physician spent with you; physician's concern for your questions and worries; and how well physician kept you informed	June 2021 - September 2021
Primary	Likelihood of recommending hospital to others	(single question)	June 2021 - September 2021
Primary	Overall rating of care given at hospital	(single question)	June 2021 - September 2021
Primary	Overall - mean survey score of all PG hospital survey sections	includes: personal issue overall; nurses overall; overall assessment; doctors overall; and room overall	June 2021 - September 2021
Secondary	Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon	Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon	June 2021 - September 2021
Secondary	Differences by patient demographics	Differences by patient demographics	June 2021 - September 2021