Respiratory Diseases Clinical Trial
Official title:
Telephone Consultations for New Patients Being Referred to a Specialist Respiratory Outpatient Clinic
Consultations with patients by hospital consultants are organised today in a manner which is
barely dissimilar from that offered 30 or 40 years ago. Whilst some attempts to improve this
process, such as Choose and Book, shorter waiting times and patients' receiving a copy of the
correspondence sent to their general practitioner (GP) have improved the situation, there has
been little radical change and little thought given to the patient experience.
The investigators wish to investigate whether patients' experience of attending respiratory
outpatient clinics can be improved by a pre-clinic telephone call with a specialist thereby
reducing the number of attendances at the hospital for appointments and investigations and
improving overall patient satisfaction.
This study will investigate whether taking a new patient's history over the telephone permits
better selection and arrangement of investigations prior to or synchronous with the first
face to face consultation, with the potential to reduce the number of visits the patient has
to make to the hospital.
Patients will be offered an initial telephone consultation by post and may opt-in or out of
the study. Those having a telephone consultation would have this booked for a specific time
and date and the patient would be sent an appropriate information leaflet regarding this.
After the telephone consultation patients receive a summary of the consultation and details
of any investigations and appointments booked by the research nurse. Patients who did not
respond to the initial invitation letter within seven days or who declined to participate
would be sent a routine appointment. All patients would asked to complete the MISS-21
questionnaire.
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