Patient Surveys - What Patients Want

Patient Survey Clinical Trial

— ch18Saxer  

Official title:

Patient Surveys - What Patients Want

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT03698097
• Other study ID #: 2017-01845; ch18Saxer
• Status: Completed
• Start date: August 1, 2016
• Est. completion date: October 31, 2016

Study information

• Verified date: March 2023
• Source: University Hospital, Basel, Switzerland
• Contact: n/a
• Is FDA regulated: No
• Study type: Observational

Clinical Trial Summary

This study is to gain insight into patients' preferences considering satisfaction surveys, specifically asking for their most pressing topics and their preferred survey technique.

Description:

The practice of patient surveys for quality management is revised at the University Hospital Basel (USB). One aspect is a more versatile data acquisition via online portals and/or paper questionnaires, another aspect is the content of questions and the assessment of demographic data. In this situation a tentative survey on their preferences in this context was realised in patients who were treated in autumn 2016 at the Department of Orthopaedics and Trauma Surgery (DOTS) using a cover letter informing them about the nature of the survey. They were asked to provide few basic demographic data, they were furthermore asked whether they favoured surveys by the USB and if so with which focus. Finally they had the option to name three central topics for feedback and to quantify the number of questionnaires they had so far received by the USB. The survey could be completed in a paper and survey monkey based internet version accessible via a Quick Response (QR) code or link.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 745
• Est. completion date: October 31, 2016
• Est. primary completion date: October 31, 2016
• Accepts healthy volunteers: No
• Gender: All
• Age group: N/A and older

Eligibility

Inclusion Criteria:

• All data from completed survey sheets (paper questionnaires) and online forms are included

Exclusion Criteria:

• no exclusion criteria

Related Conditions & MeSH terms

• Patient Survey

Intervention

Other:
• patient satisfaction survey
Patient survey completed in a paper or survey monkey based internet version accessible via a QR code or link

Locations

Country	Name	City	State
Switzerland	Department of Orthopaedics and Trauma Surgery (DOTS).	Basel

Sponsors (1)

Lead Sponsor	Collaborator
University Hospital, Basel, Switzerland

Country where clinical trial is conducted

Switzerland, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	patients' preferences considering preferred survey technique	patients' preferences considering paper questionnaire or survey monkey based internet version accessible via a QR code or link	after out- or inpatient treatment at the DOTS in a three months period in autumn 2016
Secondary	patients' preferences asking for their most pressing topics	option to name three central topics for feedback	after out- or inpatient treatment at the DOTS in a three months period in autumn 2016