Patient Survey as a Tool to Quality Assurance and Quality Improvement

Patient Satisfaction Clinical Trial

Official title:

Patient Survey as a Tool to Quality Assurance and Quality Improvement - Department of Anesthesiology and Operative Intensive Care (CCM/CVK), Charité - Universitätsmedizin Berlin

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT02413775
• Other study ID #: QM-Patient survey
• Status: Completed
• Start date: April 2015
• Est. completion date: September 2021

Study information

• Verified date: January 2024
• Source: Charite University, Berlin, Germany
• Contact: n/a
• Is FDA regulated: No
• Study type: Observational

Clinical Trial Summary

One goal of the investigators of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin is a continuous improvement in the quality of care to the patients. One focus is the freezing preoperatively during surgery, and on the follow-up study to assess the perceived waiting times in the anesthesiology outpatient clinic.

The project aims to quality assurance and quality improvement of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin .

Description:

The primary objective of the survey is to assess the entire perioperative care with particular focus on the development of perceived waiting times in the anesthesiology outpatient clinic, re-evaluation of the preoperative freezing the preoperative thirst, pain, nausea and vomiting after surgery (PONV prophylaxis).

The survey will be repeated in a three-year interval (approximately 1000 - 2000 patients per survey) to monitor and improve the quality of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin from the patient point of view.

In order to achieve a meaningful data collection, a response rate of 50 percent should be achieved.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 821
• Est. completion date: September 2021
• Est. primary completion date: September 2021
• Accepts healthy volunteers: No
• Gender: All
• Age group: 1 Year and older

Eligibility

Inclusion Criteria:

• male and female patients who underwent a procedure in anesthesia and willing to take part in the Survey

• aged >= 1 years

Exclusion Criteria:

• unconscious patients,

• refusal by patient / parents

Related Conditions & MeSH terms

• Patient Satisfaction

Locations

Country	Name	City	State
Germany	Department of Anesthesiology and Intensive Care Medicine CCM and CVK, Charité - University Medicine Berlin	Berlin

Sponsors (1)

Lead Sponsor	Collaborator
Charite University, Berlin, Germany

Country where clinical trial is conducted

Germany, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Other	Postoperative stay	Postoperative stay is measured by: in post anesthesia care unit/intensive care unit/unknown	Time during hospital stay, an average of 2 weeks
Primary	Patient satisfaction	Patient satisfaction with the care provided by the staff of the Department of Operative Anesthesiology and Intensive Care Medicine CCM/CVK; Measurement of satisfaction: Yes/No/Partly	Time during hospital stay, an average of 2 weeks
Secondary	Waiting time in the premedication visit	Measurement of waiting time: < 15 minutes, 15-30 minutes, 30-60 minutes, > 60 minutes	Time in the outpatient clinic of anesthesia, an average of 1 hour
Secondary	Friendliness of the staff during the premedication visit	Measurement of friendliness: Yes/No/Partly	Time in the outpatient clinic of anesthesia, an average of 1 hour
Secondary	Information provided during the premedication visit by the anesthetist	Measurement of Information: Yes/No/Partly	Time in the outpatient clinic of anesthesia, an average of 1 hour
Secondary	Response to questions during the premedication visit	Response to questions is measured: Yes/No/Partly	Time in the outpatient clinic of anesthesia, an average of 1 hour
Secondary	Fear reduction during the premedication visit	Fear reduction is measured: Yes/No/Partly	Time in the outpatient clinic of anesthesia, an average of 1 hour
Secondary	Information provided during the premedication visit by educational films	Measurement of information by educational films: Yes/No/Partly/No film	Time in the outpatient clinic of anesthesia, an average of 1 hour
Secondary	Compliance with the planned start of the operation	Measurement of compliance with the start of the operation: Yes/No	Time in the operation room before start of anesthesia, an average of 30 minutes
Secondary	Friendliness of staff	Measurement of friendliness: Yes/No/Partly	Time in the operation room before start of anesthesia, an average of 30 minutes
Secondary	Fear	Fear measured: Yes, very much/Yes, but not much/No fear /Partly	Time in the operation room before start of anesthesia, an average of 30 minutes
Secondary	Thirst	Thirst measured: Yes, very much/Yes, but not much/No thirst/Partly	Time in the operation room before start of anesthesia, an average of 30 minutes
Secondary	Pain	Pain measured: Yes, strong pain/Yes, but not strong/No pain/Can't remember	Time in the operation room before start of anesthesia, an average of 30 minutes
Secondary	Sufficient pain treatment	Sufficient pain treatment measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly	Time in the operation room before start of anesthesia, an average of 30 minutes
Secondary	Shivering	Shivering is measured: Yes, strong/Yes, but not strong/No shivering/Partly	Time in the operation room before start of anesthesia, an average of 30 minutes
Secondary	Sufficient therapy in case of shivering	Sufficient therapy in case of shivering is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No shivering/No treatment wanted/ Partly	Time in the operation room before start of anesthesia, an average of 30 minutes
Secondary	Friendliness of staff	Friendliness is measured: Yes/No/Partly	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Secondary	Post-operative nausea and vomiting (PONV)	Measurement of PONV: nausea/vomiting/nausea and vomiting/neither nor	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Secondary	Sufficient therapy in case of PONV	Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No PONV/No treatment wanted/Partly	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Secondary	Pain intensity	Pain intensity is measured by likert scale: strong, moderate, low, none	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Secondary	Sufficient therapy in case of pain	Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Secondary	Shivering	Sufficient therapy in case of shivering is measured: Yes/No/Partly	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Secondary	Sufficient therapy in case of shivering	Sufficient therapy in case of shivering is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No shivering/No treatment wanted/Partly	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Secondary	Post-operative nausea and vomiting (PONV)	Measurement of PONV: nausea/vomiting/nausea and vomiting/neither nor	Time during hospital stay, an average of 2 weeks
Secondary	Regional anaesthesia	Measured: Yes / No	Time during hospital stay, an average of 2 weeks
Secondary	Satisfaction with regional anaesthesia	Measurement of satisfaction: Yes/No/Partly	Time during hospital stay, an average of 2 weeks
Secondary	In case of need choosing of regional anaesthesia again	Measurement of choosing again: Yes/No/Perhaps	Time during hospital stay, an average of 2 weeks
Secondary	Satisfaction of care through pain service	Measurement of care through pain service: Yes/No/Partly	Time during hospital stay, an average of 2 weeks
Secondary	Recommendation of medical care (provided by the staff from the Department of Anesthesiology and Intensive Care CVK/CCM)	Measurement of recommendation: Yes/No/Partly	Time during hospital stay, an average of 2 weeks
Secondary	Atmosphere	Measurement of atmosphere: calm/busy/can´t remember	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Secondary	Postoperative fear	Measurement of fear: Yes, very much/Yes, but not much/No fear	Time in the intensive care unit or post anesthesia care unit, an average of 3 days
Secondary	Postoperative pain	Pain intensity is measured by likert scale: strong, moderate, low, none	Time during hospital stay, an average of 2 weeks
Secondary	Sufficient therapy in case of pain	Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly	Time during hospital stay, an average of 2 weeks
Secondary	Postoperative patient controlled analgesia	Measurement: Yes/No/I don´t know	Time during hospital stay, an average of 2 weeks
Secondary	Choosing of Patient controlled anesthesia	Question: Would you choose patient controlled anesthesia again? Answer: Yes/No/Maybe	Time during hospital stay, an average of 2 weeks