Parental/Patient Satisfaction Clinical Trial
Official title:
The Impact Of Physician Communication On Family Inpatient Experience
| Verified date | October 2016 |
| Source | Boston Medical Center |
| Contact | n/a |
| Is FDA regulated | No |
| Health authority | United States: Institutional Review Board |
| Study type | Interventional |
Patient satisfaction is affected by physician communication styles and communication at the bedside. The investigators are conducting a randomized controlled trial involving both providers and families to determine if providers sitting down while talking with families, will improve one aspect of quality care delivered during an inpatient stay as measured by patient/family satisfaction. The investigators will additionally study the affects of the intervention on the following outcomes: family assessment of provider communication, readmission rates, and length of stay.
| Status | Withdrawn |
| Enrollment | 0 |
| Est. completion date | August 2011 |
| Est. primary completion date | June 2011 |
| Accepts healthy volunteers | No |
| Gender | Both |
| Age group | N/A to 17 Years |
| Eligibility |
Inclusion Criteria: - Providers: all attendings, residents, and medical students involved in the care of patients on the pediatric inpatient wards during the study period. - Families (Parents or legal guardians and children): - (1) inpatient admissions to the pediatrics medical service at Boston Medical Center - (2) whose parents or guardian have agreed to participate in family centered walk rounds - (3) patients age 17 or younger who have family members present at the bedside each morning of hospitalization - (4) English speaking. Exclusion Criteria: - (1) All patients/families that as part of admission justification involves social assessment and concern by the patient care team, including patients with neonatal abstinence syndrome, child maltreatment, and concern for neglect. - (2) All patients transferred to or from PICU as part of their inpatient care - (3) All patients transferred from an outside institution to the inpatient ward for further care secondary to progression of disease. |
Allocation: Randomized, Endpoint Classification: Efficacy Study, Intervention Model: Parallel Assignment, Masking: Single Blind (Outcomes Assessor), Primary Purpose: Supportive Care
| Country | Name | City | State |
|---|---|---|---|
| United States | Boston Medical Center | Boston | Massachusetts |
| Lead Sponsor | Collaborator |
|---|---|
| Boston Medical Center |
United States,
| Type | Measure | Description | Time frame | Safety issue |
|---|---|---|---|---|
| Primary | Patient/family satisfaction | Questionnaire obtains basic provider information | 4mo | No |
| Primary | Patient/family Satisfaction | Caregiver questionnaire obtains baseline information on caregiver and patients | 4 mo | No |
| Primary | Patient/family satisfaction | PSQ-18: Assesses parental satisfaction with medical care | 4 months | No |
| Secondary | Length of stay | Chart review of length of inpatient hospitalization during intervention | 4 months | No |
| Secondary | Readmission rate | Chart review and parental contact regarding readmission for same reason of initial hospitalization | 5 mo | No |
| Secondary | Family discharge preparedness | Brief PREPARED instrument | 4 mo | No |
| Secondary | Follow-up appointment attendance | Chart review and communication with caregivers regarding keeping follow-up appointment | 5 mo | No |
| Secondary | Family assessment of doctor-patient communication skills | Crossley Communication Questionnaire | 4 mo | No |