The Benefits of Telephone Follow-up (TFU)

Mental Health Issue Clinical Trial

— TFU  

Official title:

The Benefits of Telephone Follow-Up After a Mental Health Assessment in an Emergency Department

Clinical Trial Details — Status: Recruiting

Administrative data

• NCT number: NCT04793282
• Other study ID #: BrandonU
• Status: Recruiting
• Phase: N/A
• Start date: August 2, 2022
• Est. completion date: August 1, 2023

Study information

• Verified date: August 2022
• Source: Brandon University
• Contact: Alana E Prejet, BScPN, BA
• Phone: 204-999-8882
• Email: prejetae05[@]brandonu.ca
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

This study will investigate the impact of a brief telephone follow-up following a mental health assessment in the emergency department. The purpose of the telephone call will be to provide psycho-education, clarify any questions and reinforce discharge planning.

Description:

This is a randomized controlled trial. The experimental group will receive a phone call within 72 hours of discharge to provide psycho education, clarify any questions they may have and to reinforce discharge plans made in the ED. The control group will not receive this phone call. Within 30 days of discharge, both groups will receive a phone call to collect data on treatment compliance including medication and follow-up adherence and if any additional visits to the Emergency Department were necessary.

Recruitment information / eligibility

• Status: Recruiting
• Enrollment: 75
• Est. completion date: August 1, 2023
• Est. primary completion date: August 1, 2023
• Accepts healthy volunteers: Accepts Healthy Volunteers
• Gender: All
• Age group: 18 Years and older

Eligibility

Inclusion Criteria

• Discharged from the ED
• Age of majority
• Competent. Exclusion Criteria
• Incompetent,
• Under 18
• Admitted to the hospital

Related Conditions & MeSH terms

• Mental Health Issue

Intervention

Behavioral:
• Telephone Follow-up
Telephone Follow-up within 72 hours to discuss psycho education, discharge planning and clarify any questions they may have.

Locations

Country	Name	City	State
Canada	St. Boniface Hospital	Winnipeg	Manitoba

Sponsors (1)

Lead Sponsor	Collaborator
Brandon University

Country where clinical trial is conducted

Canada, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Emergency Department readmission rates	Does a telephone call reduce readmission rates?	30 days.
Secondary	Satisfaction with care in the Emergency Department using a 7 point Likert Scale as a function of the telephone follow up.	Various measures of satisfaction in care provided in Emergency Department. Higher scores indicate higher satisfaction.	30 days.
Secondary	Adherence to pharmacological interventions and follow-up appointments.	Adhering to pharmacological interventions and follow-up appointments by self rating on a 7 point Likert Scale. Higher scores indicate greater adherence to treatment adherence.	30 days.
Secondary	Understanding of Treatment plan	Assessing if the participant believes they have a good understanding of their care plan by self rating on a 7 point Likert Scale. Higher scores indicate greater understanding of treatment plan.	30 days.