Mediation Clinical Trial
Official title:
Welcoming Patients in Emergency Departments: Impact of the Mediator
Violence in the workplace is becoming a serious phenomenon in the contemporary world of work.
Hospital staff, like any employee working in contact with the public, is particularly exposed
to this violence. In emergency departments, the number of patients treated and their
heterogeneity, the problems of communicating with healthcare professionals, and waiting
times, favor conflict situations. In the already tense context of the emergencies, the
incivilities or violent acts have an impact on the well-being of professionals. In order to
prevent these situations of violence, a solution could be to integrate a professional with
specific skills into the teams to perform mediation functions between caregivers and
patients.
The aim of the study is to evaluate the impact of the presence of a mediator in emergency
services on personal (verbal or physical) attacks on professionals (caregivers, doctors,
administrative staff).
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