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Clinical Trial Details — Status: Completed

Administrative data

NCT number NCT03695666
Other study ID # w106k6eMBibC
Secondary ID
Status Completed
Phase
First received
Last updated
Start date November 1, 2017
Est. completion date March 14, 2018

Study information

Verified date October 2018
Source National Health Service, United Kingdom
Contact n/a
Is FDA regulated No
Health authority
Study type Observational

Clinical Trial Summary

ENT UK guidelines recommend booking no more than 6 patients during each 4-hour clinic session. Retrospectively, the investigators counted patients booked for each clinic on ourbooking system. The second cycle showed improved compliance with guidelines.


Description:

Background The investigators' centre runs a regular ENT casualty clinic, run by an SHO, for rapid assessment and treatment of simple, acute ENT cases. ENT UK guidelines from 2017 recommend that no more than 6 patients be booked for an SHO to see during a 4-hour clinic session. This study aims to assess whether this centre meets those guidelines.

Method Data was retrospectively collected from MedWay, the centre's networked booking system. The number of patients booked for each ENT casualty clinic was counted over a period of two months. This was repeated two months after intervention to close the loop.

Result In the first cycle, 2 out of 22 clinics (9%) were found to be compliant with guidelines. Our intervention was to inform clinic booking staff of the guidelines. In the second cycle, 20 of 24 clinics were compliant (83%).

Discussion Anecdotally, prior to intervention, SHOs would often struggle to keep up with the casualty clinic caseload, and clinics would overrun. Clinic booking staff were not previously aware of ENT UK guidelines, and the number of clinic slots was set arbitrarily. This was easily and effectively resolved by educating staff. It can be learned that de facto management practice is not always based on guidelines or evidence; and highlights the importance of auditing all aspects of how organisations are run. Further quality improvement studies should focus on what happens to patients who can no longer be fit into existing casualty clinics.


Recruitment information / eligibility

Status Completed
Enrollment 333
Est. completion date March 14, 2018
Est. primary completion date March 14, 2018
Accepts healthy volunteers
Gender All
Age group N/A and older
Eligibility Inclusion Criteria:

- All ENT casualty clinics with patients booked within the study time period

Exclusion Criteria:

- All clinics that were not staffed by an SHO

Study Design


Related Conditions & MeSH terms


Intervention

Other:
Clerical policy
Clerical policy introduction

Locations

Country Name City State
United Kingdom Royal Stoke University Hospital Stoke-on-Trent

Sponsors (1)

Lead Sponsor Collaborator
National Health Service, United Kingdom

Country where clinical trial is conducted

United Kingdom, 

Outcome

Type Measure Description Time frame Safety issue
Primary Retrospectively counted patients booked Retrospectively counted patients booked 2 months
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