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Clinical Trial Details — Status: Completed

Administrative data

NCT number NCT05594394
Other study ID # 104.NUR.2022.M
Secondary ID
Status Completed
Phase
First received
Last updated
Start date September 19, 2022
Est. completion date August 29, 2023

Study information

Verified date August 2023
Source Methodist Health System
Contact n/a
Is FDA regulated No
Health authority
Study type Observational

Clinical Trial Summary

Nurses are being challenged to provide increasingly complex care with more inexperienced nurses due to higher rates of retirement and registered nurse (RN) turnover in general. High-performing charge nurses with excellent interpersonal, conflict management, communication, and leadership competencies are vital to achieving optimal outcomes. Implementing a charge nurse leadership development program focused on improving communication competencies in conflict management situations can support a healthy work environment.


Description:

Freedman (2019) asserts that "interpersonal conflict in nursing workplaces is a pervasive and complex phenomenon, with implications for patient safety and quality of care" (p.594). First-time leaders seldom receive adequate training for effective transition to leadership roles, with 60% reporting having no training (Gentry, Logan, & Tonidandel, 2014). Furthermore, many novice leaders struggle with transitioning from peer to leader, specifically related to interpersonal and communication skills (Basogul, 2020; Radovich, et al., 2011).


Recruitment information / eligibility

Status Completed
Enrollment 35
Est. completion date August 29, 2023
Est. primary completion date August 29, 2023
Accepts healthy volunteers Accepts Healthy Volunteers
Gender All
Age group 18 Years to 75 Years
Eligibility Inclusion Criteria: - RN Clinical Team Leader or Charge Nurse employed at MMMC Exclusion Criteria: - Non-employees of MMMC - MMMC staff not in the role of Clinical Team Leader or Charge Nurse

Study Design


Related Conditions & MeSH terms


Intervention

Behavioral:
Orai: Master Public Speaking
Participants will access the Orai: Master Public Speaking (Sani, Dhamani, & Gupta, 2020) platform with mobile and web-based applications. Communication skill-building moduleswill be assigned using exercises, case scenarios, and AI-assisted feedback debriefing through the Orai application. Participants will also complete case scenarios created with specific nursing conflict issues a charge nurse may encounter in an acute care facility. Upon completion of the competency development program, participants will complete the CMCSS to determine the effect on confidence levels and a brief survey (Appendix C) to assess the amicability of the program.

Locations

Country Name City State
United States Methodist Mansfield Medical Center Mansfield Texas

Sponsors (1)

Lead Sponsor Collaborator
Methodist Health System

Country where clinical trial is conducted

United States, 

Outcome

Type Measure Description Time frame Safety issue
Primary Charge nurses that have completed the program The CMCSS is a validated tool, r= a=0.86, measuring nurses' confidence in managing challenging situations September 2022 to November 2022
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