Aged Clinical Trial
Official title:
Senior Coordinated Referral (SCORE) Study
Long-term care (LTC) can be defined as the range of institutional and home and
community-based services that support individuals needing chronic care. The defining values
of LTC in the VA include caring for patients in the "least restrictive environment
consistent with meeting a patient's needs". VA faces an increasing demand for these services
with the growing number of veterans 85 years and older, those most in need of LTC. Yet in
fiscal year 2007, 87% of the 3.5 billion total VA dollars spent on LTC went to institutional
care rather than the less restrictive Home and Community Based Services (HCBS). VA Central
Office has formally committed to tripling the proportion of LTC that is HCBS between 1999
and 2011.
Study Objectives: (1) Develop and test measures of patient/caregiver and provider
satisfaction. (2) Develop and test measures of process and cost of the LTC referrals.
Methods: Three VAMCs in VISN 11 are the study setting. This study was conducted from October
2007-June 2010 and utilized a variety of data sources throughout this timeframe. Data
sources included: the Geriatric Extended Care form, telephone and in-person interviews,
online and paper surveys, Extended Care Screening Committee meeting minutes, and technical
reports from the Health Economics Resource Center.
Status: Complete.
Long-term care (LTC) can be defined as the range of institutional and home and
community-based services that support individuals needing chronic care. The defining values
of LTC in the VA include caring for patients in the "least restrictive environment
consistent with meeting a patient's needs". VA faces an increasing demand for these services
with the number of veterans 85 years and older, those most in need of LTC. Yet in fiscal
year 2007, 87% of the 3.5 billion total VA dollars spent on LTC went to institutional care
rather than the less restrictive HCBS. VA Central Office has formally committed to tripling
the proportion of LTC that is HCBS between 1999 and 2011.
Findings from our team's study, Assessing Practice Variation in LTC Referrals (IIR 02-228,
2006), evaluated the LTC referral process from the perspective of the referring staff,
administrators, and veterans and their families. We found that the referral process is
frequently unstandardized, inefficient, and not supportive of referrals to home and
community-based services. VAMCs across the country have varying ways of providing LTC
referrals and some look promising. Measures of the outcomes for evaluating these systems are
available with the exception of two important outcomes, satisfaction with the referral and
its process and cost. The goal of this study is to develop the cost and process and
satisfaction measures so that such an evaluation can be conducted.
Study Objectives: (1) Develop and test measures of patient/caregiver and provider
satisfaction. (2) Develop and test measures of process and cost of the referrals. The long
term objective of our research is to identify and implement models of LTC referral with the
best outcomes.
Methods: Three VAMCs in VISN 11 with 3 different methods of LTC referral are the study
setting. This study was conducted from October 2007-June 2010 and utilized a variety of data
sources throughout this timeframe. Data sources include: the Geriatric Extended Care (GEC)
form, telephone and in-person interviews, online and paper surveys, Extended Care Screening
Committee meeting minutes, and technical reports from the Health Economics Resource Center
(HERC). The GEC forms provided recruitment information for Veterans, caregivers, social
workers and nurses in both the cost and satisfaction portions of the study and were randomly
pulled by the Clinical Application Coordinators at each site. Recruitment information for VA
and non-VA long term care (LTC) coordinators was supplied by Site Investigators. The cost
portion of the study also utilized the Extended Care Screening Committee meeting minutes and
salary information for VHA employees from the HERC technical report.
Site Investigators facilitated completion of the paper surveys by attending department
meetings, and coordinated in-person interviews with providers interested in participating in
the study. For all telephone interviews, participants received an introduction to the study
through the mail or email. Veterans and caregivers were mailed information while VA social
workers, nurses, physicians and LTC coordinators were contacted via email. Potential
participants then received a telephone call from a Research Assistant who further explained
the study and inquired about his/her interest in participation. For the satisfaction online
survey, providers were able to complete the survey after receiving the email introduction.
Status: Complete.
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