Clinical Trial Details
— Status: Completed
Administrative data
| NCT number |
NCT04499872 |
| Other study ID # |
RLBUHT5869 |
| Secondary ID |
261984 |
| Status |
Completed |
| Phase |
|
| First received |
|
| Last updated |
|
| Start date |
July 10, 2019 |
| Est. completion date |
July 31, 2019 |
Study information
| Verified date |
June 2019 |
| Source |
Liverpool University Hospitals NHS Foundation Trust |
| Contact |
n/a |
| Is FDA regulated |
No |
| Health authority |
|
| Study type |
Observational
|
Clinical Trial Summary
Advance Care Planning (ACP) is a process where patients (and their families if appropriate)
discuss with their doctors and nurses what may happen as their illness progresses, including
how they (and their family) would like to be supported and cared for. The discussion of
expectations and choices for care can then be formally recorded and used to guide and inform
future care. Well documented benefits of ACP include empowering patients and their families
to better understand available choices and make informed decisions regarding future care;
This ensures care is based on what is important to that patient (and their family) and
prepares all for the end of life. However, few people with a life limiting illness (such as
cancer) have an ACP. Patients and families often find future and end of life care a difficult
subject to discuss, as do doctors/nurses, who fear upsetting patients and families and who
may have limited training/experience in how to prompt and record ACP discussions.
This project aims to overcome the barriers in discussing ACP by using the Trajectory
Touchpoint Technique. The technique utilises a range of existing service evaluation and
service design methods found in "service management" and "design systems". Rich pictures are
used in the form of cartoons on an electronic tablet or printed card, to enable
patients/families to lead discussions. The images are simple and enable people to raise
sensitive and potentially distressing topics at a pace they are comfortable with, rather than
responding to numerous pre-determined questions. The technique was originally designed to
explore the experiences of patients (and their families) of Hospice Care and has been
successfully used in over 200 interviews, demonstrating an ability to sensitively facilitate
difficult conversations whilst enabling rich and detailed discussion.
Description:
1.1 BACKGROUND In 2014, academics at the University of Liverpool Management School who are
service quality researchers were approached by East Cheshire Hospice (ECH). ECH provides
specialist palliative care for people with progressive life-limiting illnesses, providing
services to patients, carers and families via inpatient and outpatient units and day
facilities. ECH strives for excellence in service and the patient experience. Anecdotal
stories and other forms of feedback provided plenty of evidence that the work of the hospice
was meaningful. However, ECH did not have any systematic, robust way of capturing these
experiences. Hence, while ECH was often told it had transformed the experience of patient's
at the most critical time in their lives and that it was needed and appreciated by many
service users, there was nothing but anecdotal evidence to back up this feedback. Worried
that such superb feedback could actually lead to complacency, the team at ECH commissioned
the University to undertake a 'deep-dive' of the impact of hospice services upon the
different inpatient and outpatient service users associated with ECH.
The team, comprising Prof Philippa Hunter-Jones and Dr. Lynn Sudbury-Riley, designed a new
qualitative research technique to follow the user's experience at every touchpoint in their
journey. In 2015, interviews with 38 in-patients, outpatients, visitors and bereaved families
enabled a 'deep-dive' to uncover perceptions of the whole service experience among these
diverse users. Results of this new approach suggested the technique fully captures the
hospice experience and suggests areas for improvements to hospice services. Indeed, the
results of the study have informed the strategy and operations of ECH, and, mindful of
continuous improvement, ECH have requested that the exercise is repeated.
Other hospices heard of the success of this work and the team were commissioned by Oakhaven
Hospice in Hampshire to work with them, too. Additionally, based on the success of the
project, the project was shortlisted by the school for a REF impact case, and the team were
awarded funding to repeat the project in further hospice and palliative care settings.
The Academic Palliative Care Unit on 4Y at RLBUHT was one of the palliative care units to be
evaluated next. From the service evaluation project on 4Y grew the novel idea to use the TTT
as part of the Advanced Care Planning (ACP) conversation lead by clinicians. ACP is not
consistently carried out for all patients that might have a need. There is also not a
consistent way in which ACP is conducted to ensure quality is maintained within the patient
centric approach.
1.2 RATIONALE FOR CURRENT STUDY Advance Care Planning (ACP) is the process of making choices
and plans in regards of future care for patients with life limiting disease, particularly
those who may lose the capacity to communicate. ACP has been shown to positively impact on
the quality of end-of-life care, yet few (only 6-8%) have a completed formal ACP: a result of
patients' anxieties about discussing future care issues and clinicians' concerns over
responsibility and starting a "difficult" conversation.
This project will test a new methodology, the Trajectory Touchpoint Technique - a
visual/pictorial technique - that aids difficult conversation. In a recent trial, the
technique has successfully enabled patients to direct in-depth and sensitive conversations
regarding their experiences of Hospice care. This technique exhibits the potential to
overcome barriers in ACP discussions, enabling patients to direct the conversation at their
pace/level of comfort, and empowering clinicians to sensitively facilitate depth and detail.
Therefore the research question is: Is the Trajectory Touchpoint Technique a feasible
intervention to support Advance Care Planning in patients/families with advanced cancer.
1.3 THE TRAJECTORY TOUCHPOINT TECHNIQUE The Trajectory Touchpoint Technique uses the concept
of touchpoints; anything that fosters or impacts experiences. Touchpoints are any potentially
important issue that a participant may wish to talk about. It is important to stress that a
touchpoint is only valid if it is considered to be so by the participant. Potential
touchpoints can be big or small, tangible or intangible. Rich pictures, in the form of
cartoons and easy to recognise signs and symbols are used to reference potentially important
touchpoints. Such rich picture methodologies are particularly appropriate for complex
research situations where multiple forces and interactions between those forces are present,
and can capture and elucidate potential influences that may otherwise remain hidden.
The technique uses a qualitative, narrative data collection method and touchpoints are
grouped together into key stages or themes. These groups of cartoon touchpoints are presented
on an I-Pad/Electronic Tablet or printed onto large laminated cards and used as a prompt/aide
memoire to guide discussion. Figure 1 provides an example of one group of touchpoints used to
collect data on the experiences of care in a children's hospice.
Prior use of the technique with over 200 palliative care patients and their families
demonstrates that the cartoons make people smile and help people to relax, even when the
content of the discussion is distressing. Patients and their families are free to choose from
the range of touchpoints, and to add anything else that they may see fit. Importantly, the
pictures guide the discussion, making difficult discussions easier as there is a greatly
reduced need for probing and/or pre-determined clinician led questioning. Touchpoints remind
people of things that they may have otherwise omitted from the discussion. Our experience
suggests that the technique enables a 'deep dive' into the feelings, fears and wishes of
palliative care patients and their families, aids systematic and comprehensive data
collection, yet is very easy to use and understand.
