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Telephone Hotlines clinical trials

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NCT ID: NCT04567849 Completed - Emergency Treatment Clinical Trials

Decreasing ED Utilization by Nudging Patients to Call Their Providers

Start date: November 16, 2021
Phase: N/A
Study type: Interventional

In the present study, patients will be sent a message shortly after completing a medical procedure that informs or reminds them that they can reach out to Geisinger, and how to do it, if they have any medical issues or concerns. Researchers will assess if such messages make patients more likely to contact Geisinger with post-procedure medical concerns and decrease emergency department utilization.

NCT ID: NCT02979457 Completed - Clinical trials for Patient Participation

Degree of Worry as a Predictor for Utilization of Acute Health Care

Start date: January 24, 2017
Phase: N/A
Study type: Interventional

The overall aim of the study is to construct a scale that systematically incorporates the callers' perspective in a "degree of worry - scale" and to explore the consequences for the actors in the system - caller, call-handler, and health care system. This will be done through four independent studies. 1. Is it possible to validate "the degree of worry" scale with the software system "Corti"? 2. Does callers' degree of worry relieve after telephone consultation? 3. Does call handlers' awareness of degree of worry affect triage outcome? 4. Is callers' degree of worry a predictor of illness severity?