Child HCAHPS: Automated Day of Discharge Survey

Inpatient Experience Survey Administration Clinical Trial

Official title:

Child HCAHPS: Day of Discharge Survey on an Electronic Interactive Patient Care System

Clinical Trial Details — Status: Terminated

Administrative data

• NCT number: NCT03441503
• Other study ID #: P00001745
• Secondary ID: U18HS025299
• Status: Terminated
• Phase: N/A
• Start date: April 10, 2018
• Est. completion date: April 10, 2022

Study information

• Verified date: May 2022
• Source: Boston Children's Hospital
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

The goal of this study is to identify effective ways to assess the patient and family experience. Specifically, the study will examine automated administration of the Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey on the day of discharge through an electronic interactive patient care system. The will be a multisite study that will take place at Boston Children's Hospital (BCH) as well as at several other hospitals across the United States.

Description:

Preliminary research conducted by BCH on alternative administration methods of Child HCAHPS has proven promising. Specifically, a pilot of administration on the day of discharge using tablet computers increased response rates, especially among hard to reach groups.

To further explore modes of Child HCAHPS day of discharge administration, the Center of Excellence for Pediatric Quality Measurement (CEPQM) at BCH is collaborating with GetWellNetwork (GetWell), a company that provides interactive education material for patient televisions, to enable parents and guardians to complete Child HCAHPS on the day of discharge from the inpatient television. For this multisite study, parents of hospitalized children from BCH and participating sites will be randomized at the time of discharge to either receiving Child HCAHPS on the day of discharge on the inpatient television or standard Child HCAHPS administration via mail or email. The study will continue for up to six months at each participating site.

Recruitment information / eligibility

• Status: Terminated
• Enrollment: 23578
• Est. completion date: April 10, 2022
• Est. primary completion date: April 10, 2022
• Accepts healthy volunteers: Accepts Healthy Volunteers
• Gender: All
• Age group: N/A to 17 Years

Eligibility

Inclusion Criteria:

• Their child's hospitalization includes at least one overnight stay

Exclusion Criteria:

• Their child is aged 18 or older during the hospitalization

• Their child is hospitalized with a primary psychiatric diagnosis

• Their child dies during hospitalization

• Their child is in the hospital as a court/law enforcement patient

• Their child is a ward of the state

• Their child was admitted under DCF jurisdiction

• They are not fluent in English or Spanish

Related Conditions & MeSH terms

• Inpatient Experience Survey Administration
• Inpatient Experience Survey Response

Intervention

Other:
• Child HCAHPS: Automated day-of-discharge survey
Child HCAHPS surveys will be administered on the day of discharge via an electronic interactive patient care system on inpatient televisions.

Locations

Country	Name	City	State
United States	Boston Children's Hospital	Boston	Massachusetts
United States	Dayton Children's Hospital	Dayton	Ohio

Sponsors (3)

Lead Sponsor	Collaborator
Boston Children's Hospital	Dayton Children's Hospital, GetWellNetwork

Country where clinical trial is conducted

United States, 

References & Publications (8)

Elliott MN, Zaslavsky AM, Goldstein E, Lehrman W, Hambarsoomians K, Beckett MK, Giordano L. Effects of survey mode, patient mix, and nonresponse on CAHPS hospital survey scores. Health Serv Res. 2009 Apr;44(2 Pt 1):501-18. doi: 10.1111/j.1475-6773.2008.00914.x. — View Citation

Gurland B, Alves-Ferreira PC, Sobol T, Kiran RP. Using technology to improve data capture and integration of patient-reported outcomes into clinical care: pilot results in a busy colorectal unit. Dis Colon Rectum. 2010 Aug;53(8):1168-75. doi: 10.1007/DCR.0b013e3181d87468. — View Citation

Hofmann JN, Checkoway H, Borges O, Servin F, Fenske RA, Keifer MC. Development of a computer-based survey instrument for organophosphate and N-methyl-carbamate exposure assessment among agricultural pesticide handlers. Ann Occup Hyg. 2010 Aug;54(6):640-50. doi: 10.1093/annhyg/meq038. Epub 2010 Apr 22. — View Citation

Martin P, Brown MC, Espin-Garcia O, Cuffe S, Pringle D, Mahler M, Villeneuve J, Niu C, Charow R, Lam C, Shani RM, Hon H, Otsuka M, Xu W, Alibhai S, Jenkinson J, Liu G. Patient preference: a comparison of electronic patient-completed questionnaires with paper among cancer patients. Eur J Cancer Care (Engl). 2016 Mar;25(2):334-41. doi: 10.1111/ecc.12318. Epub 2015 Apr 20. — View Citation

Mullen KH, Berry DL, Zierler BK. Computerized symptom and quality-of-life assessment for patients with cancer part II: acceptability and usability. Oncol Nurs Forum. 2004 Sep 17;31(5):E84-9. Print 2004 Sep. — View Citation

Toomey SL, Elliott MN, Zaslavsky AM, Klein DJ, Ndon S, Hardy S, Wu M, Schuster MA. Variation in Family Experience of Pediatric Inpatient Care As Measured by Child HCAHPS. Pediatrics. 2017 Apr;139(4). pii: e20163372. doi: 10.1542/peds.2016-3372. Epub 2017 Mar 22. — View Citation

Toomey SL, Zaslavsky AM, Elliott MN, Gallagher PM, Fowler FJ Jr, Klein DJ, Shulman S, Ratner J, McGovern C, LeBlanc JL, Schuster MA. The Development of a Pediatric Inpatient Experience of Care Measure: Child HCAHPS. Pediatrics. 2015 Aug;136(2):360-9. doi: 10.1542/peds.2015-0966. Epub 2015 Jul 20. — View Citation

Turney BW, Reynard JM. Obtaining patient feedback in an outpatient lithotripsy service is facilitated by use of a touch-screen tablet (iPad™) survey. Urolithiasis. 2014 Aug;42(4):317-21. doi: 10.1007/s00240-014-0662-3. Epub 2014 Apr 19. — View Citation

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Child HCAHPS Response Rate	Change in response rate to the Child HCAHPS survey	up to 1 year
Secondary	Child HCAHPS Measure Top-Box Scores	Change in Child HCAHPS top-box scores (i.e., percent of respondents selecting the most positive response option [0-100%]). Higher top-box scores imply better patient/family experience.	up to 1 year
Secondary	Patient and respondent characteristics	Difference in patient/respondent characteristics	up to 1 year