Effect of Varied Outreach Methods on Appointment Scheduling, Appointment Completion, and Receipt of MMR Vaccination

Health Care Utilization Clinical Trial

Official title:

Effect of Varied Outreach Methods on Appointment Scheduling, Appointment Completion, and Receipt of MMR Vaccination

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT04567342
• Other study ID #: 2020-0769
• Status: Completed
• Phase: N/A
• Start date: November 27, 2020
• Est. completion date: September 5, 2021

Study information

• Verified date: October 2021
• Source: Children's Hospital Medical Center, Cincinnati
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

Our objective is to determine the effectiveness of varied outreach methods (e.g. automated reminder calls/text messages with or without personalized calls/texts) to children age 12-14 months or 4 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling, appointment completion, and receipt of the MMR vaccination.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 1312
• Est. completion date: September 5, 2021
• Est. primary completion date: August 6, 2021
• Accepts healthy volunteers: No
• Gender: All
• Age group: 12 Months to 4 Years

Eligibility

Inclusion Criteria:

• Age: 12-14 months old OR 4 years old
• Has not yet received first MMR (for 12-14 month olds) OR second MMR (for 4 year olds)
• Has not had a well child check in past 365 days (for 4 year olds)
• No appointment scheduled in the next 45 days
• Parent preferred language = English or Spanish

Exclusion Criteria:

• Phone number not available in electronic medical record

Related Conditions & MeSH terms

• Health Care Utilization
• Preventable Disease, Vaccine

Intervention

Other:
• 1 automated message
Parents of eligible patients will receive 1 HIPAA compliant automated call or text reminder (based on preference recorded in EHR) that their child is due for a checkup and information on how to schedule an appointment.
• 2 automated messages
Parents of eligible patients will receive 2 HIPAA compliant automated call or text reminders (based on preference recorded in EHR) that their child is due for a checkup and information on how to schedule an appointment.
• No personal contact attempt
No personal contact attempts will be made.
• 1 personal contact attempt
Parents of eligible patients will receive a text from a medical assistant informing them that their child is due for a check up. This will be followed by personal call from the medical assistant to assist the parent with scheduling an appointment.

Locations

Country	Name	City	State
United States	Cincinnati Children's Hospital Medical Center	Cincinnati	Ohio

Sponsors (1)

Lead Sponsor	Collaborator
Children's Hospital Medical Center, Cincinnati

Country where clinical trial is conducted

United States, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Receipt of MMR vaccination	MMR administered to child (Yes or No) based on electronic health record documentation	By 15 months of age (for children who are 12-14 months old), or within 3 months of receiving intervention (for children age 4 years old)
Secondary	Appointment scheduled	Appointment scheduled (Yes or No) based on electronic health record documentation	Within 2 weeks of receiving intervention
Secondary	Appointment completed	Appointment completed (Yes or No) based on electronic health record documentation	Within 8 weeks of receiving intervention