Influence of a Questionnaire on Patients' Emergency Room Expectations

Emergencies Clinical Trial

Official title:

Influence of a Questionnaire on Patients' Emergency Room Expectations

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT05881434
• Other study ID #: Expectations
• Status: Completed
• Phase: N/A
• Start date: January 31, 2022
• Est. completion date: October 17, 2022

Study information

• Verified date: May 2023
• Source: Orange Park Medical Center
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

The goal of this study is to determine whether a novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) improves patient-provider communication as evaluated by an exit survey during an emergency room visit.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 308
• Est. completion date: October 17, 2022
• Est. primary completion date: October 17, 2022
• Accepts healthy volunteers: Accepts Healthy Volunteers
• Gender: All
• Age group: 18 Years and older

Eligibility

Inclusion Criteria:

• Patients who arrive through the ED main entrance (non-EMS)

• Patients aged 18 years and older

• Patients who demonstrate decision making capacity

• Patients who willingly consent to participate

Exclusion criteria:

• Patients in distress (physical, emotional, or other) as determined by investigator

• Patients who demonstrate altered mental status or lack of capacity to consent

• Patients who require immediate medical intervention including diagnostic and/or treatment intervention

• Prisoners and patient under involuntary holds

Related Conditions & MeSH terms

• Emergencies
• Expectations
• Physician-Patient Relations
• Satisfaction, Patient

Intervention

Other:
• Emergency Department Visit Expectations Questionnaire
Patients presented with novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) during check-in when arriving at the emergency department. Patients instructed to present the completed questionnaire to the treating provider.

Locations

Country	Name	City	State
United States	Orange Park Medical Center	Orange Park	Florida

Sponsors (1)

Lead Sponsor	Collaborator
Orange Park Medical Center

Country where clinical trial is conducted

United States, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Patient reported provider understanding of patient's visit expectations	Q: "My ER provider understood my expectations for my ER visit today" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree)	After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
Secondary	Patient reported degree to which visit expectations were met	Q: "My expectations for my ER visit today were met" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree)	After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
Secondary	Patient reported provider courtesy	Q: "Courtesy of your provider" with response options from Very Poor to Very Good	After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
Secondary	Patient reported provider listening	Q: "Your provider took the time to listen to you" with response options from Very Poor to Very Good	After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
Secondary	Patient reported inclusion in treatment decisions	Q: "Your provider included you in decisions about your treatment" with response options from Very Poor to Very Good	After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event