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Clinical Trial Details — Status: Completed

Administrative data

NCT number NCT05881434
Other study ID # Expectations
Secondary ID
Status Completed
Phase N/A
First received
Last updated
Start date January 31, 2022
Est. completion date October 17, 2022

Study information

Verified date May 2023
Source Orange Park Medical Center
Contact n/a
Is FDA regulated No
Health authority
Study type Interventional

Clinical Trial Summary

The goal of this study is to determine whether a novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) improves patient-provider communication as evaluated by an exit survey during an emergency room visit.


Recruitment information / eligibility

Status Completed
Enrollment 308
Est. completion date October 17, 2022
Est. primary completion date October 17, 2022
Accepts healthy volunteers Accepts Healthy Volunteers
Gender All
Age group 18 Years and older
Eligibility Inclusion Criteria: - Patients who arrive through the ED main entrance (non-EMS) - Patients aged 18 years and older - Patients who demonstrate decision making capacity - Patients who willingly consent to participate Exclusion criteria: - Patients in distress (physical, emotional, or other) as determined by investigator - Patients who demonstrate altered mental status or lack of capacity to consent - Patients who require immediate medical intervention including diagnostic and/or treatment intervention - Prisoners and patient under involuntary holds

Study Design


Intervention

Other:
Emergency Department Visit Expectations Questionnaire
Patients presented with novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) during check-in when arriving at the emergency department. Patients instructed to present the completed questionnaire to the treating provider.

Locations

Country Name City State
United States Orange Park Medical Center Orange Park Florida

Sponsors (1)

Lead Sponsor Collaborator
Orange Park Medical Center

Country where clinical trial is conducted

United States, 

Outcome

Type Measure Description Time frame Safety issue
Primary Patient reported provider understanding of patient's visit expectations Q: "My ER provider understood my expectations for my ER visit today" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree) After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
Secondary Patient reported degree to which visit expectations were met Q: "My expectations for my ER visit today were met" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree) After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
Secondary Patient reported provider courtesy Q: "Courtesy of your provider" with response options from Very Poor to Very Good After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
Secondary Patient reported provider listening Q: "Your provider took the time to listen to you" with response options from Very Poor to Very Good After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
Secondary Patient reported inclusion in treatment decisions Q: "Your provider included you in decisions about your treatment" with response options from Very Poor to Very Good After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
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