Duty to Recontact Clinical Trial
Official title:
Impact of Mobile Text Messaging on Follow Up Rates After Discharge From the Pediatric Emergency Department
| NCT number | NCT03674879 |
| Other study ID # | NYCHHC |
| Secondary ID | |
| Status | Withdrawn |
| Phase | N/A |
| First received | |
| Last updated | |
| Start date | September 2016 |
| Est. completion date | December 2017 |
| Verified date | September 2018 |
| Source | New York City Health and Hospitals Corporation |
| Contact | n/a |
| Is FDA regulated | No |
| Health authority | |
| Study type | Interventional |
To compare the effectiveness of text message versus voice call as a method of contact for providing results of diagnostic tests and assuring ongoing care from the pediatric emergency department.
| Status | Withdrawn |
| Enrollment | 0 |
| Est. completion date | December 2017 |
| Est. primary completion date | August 2017 |
| Accepts healthy volunteers | Accepts Healthy Volunteers |
| Gender | All |
| Age group | N/A to 18 Years |
| Eligibility |
Inclusion Criteria: - patients under the age of 18 who have had diagnostic testing without finalized results prior to discharge from the emergency department Exclusion Criteria: - Admitted patients - Patients transferred to another facility - Patients with critical values as results - Do not have devices that can receive phone and text messages - Cannot read English or Spanish |
| Country | Name | City | State |
|---|---|---|---|
| n/a | |||
| Lead Sponsor | Collaborator |
|---|---|
| New York City Health and Hospitals Corporation |
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| Type | Measure | Description | Time frame | Safety issue |
|---|---|---|---|---|
| Primary | Number of phone call or text message attempts to successful contact with study participant | A study practitioner will make one attempt per business day to contact the patient or caregiver to provide test results and arrange follow-up care; the method will be determined by the study arm to which the participant is assigned. Participants in the standard practice control arm will receive a telephone call. If a call is not answered, a voice message will be left instructing the patient/parent to call the Pediatric Follow-Up Office. Participants in the intervention arm will receive a text message using the same script. A successful contact will be recorded when a practitioner speaks directly to the patient or parent/guardian via phone. | Within 2 weeks. |