The Effect of Communication Training on the Communication Skills of the Students

Communication, Multidisciplinary Clinical Trial

Official title:

Evaluation of the Effectiveness of Online Communication Training Focused on Maintaining Perinatal Patient Safety for Nursing Students

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT05187598
• Other study ID #: GO 19/74
• Status: Completed
• Phase: N/A
• Start date: November 27, 2021
• Est. completion date: September 1, 2022

Study information

• Verified date: September 2022
• Source: Hacettepe University
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

Patient safety, which is an important concept in terms of providing effective and high-quality health care, is defined as "preventing health care errors and eliminating or reducing patient damage caused by health care errors". Worldwide, adverse events from unsafe care are estimated to be one of the 10 leading causes of death and disability. Ineffective communication between healthcare professionals, which is among the factors that cause errors related to patient safety, is reported as one of the factors that have the most impact on medical errors and unintentional patient harm. Studies show that ineffective communication between healthcare professionals may be responsible for up to 80% of all preventable adverse events rather than the patient's medical condition. Considering the number of lawsuits and cost increase due to errors that violate patient safety, it is stated that medical errors are higher especially in the field of perinatology. In studies conducted, errors in the communication process were identified as the main cause in 72% of all perinatal deaths. The perinatal period is a physiological process. However, undesirable events can develop suddenly and rapidly, and this situation threatens both pregnant/mother and fetus/newborn health. Therefore, it is necessary to maintain uninterrupted communication in this area. It is very important for students to acquire these communication skills effectively before they graduate. Therefore, this research; In order to determine the effect of professional communication training among health professionals to be given to nursing students on the professional communication skills of students, a parallel-group was planned as a randomized controlled trial. The study is planned to be conducted in Hacettepe University Nursing Faculty. Research data will be collected using the Student Introductory Information Form, Effective Communication Skills Among Healthcare Professionals Evaluation Form, Self-Assessment Form for Effective Communication among Healthcare Professionals, and Semi-Structured Focus Group Interview Form. Nursing students who meet the inclusion criteria will be included in the research. Students will be divided into 2 groups as the experimental and the control group. Students in the experimental group will be given training on effective communication among health professionals. No training will be given to the control group.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 80
• Est. completion date: September 1, 2022
• Est. primary completion date: December 5, 2021
• Accepts healthy volunteers: Accepts Healthy Volunteers
• Gender: All
• Age group: N/A and older

Eligibility

Inclusion Criteria:

• To have taken the course of Obstetrics-Gynecology Nursing,
• To be able to understand, and speak Turkish at a good level,
• Being able to use a computer,
• Having personal internet access.
• To be a volunteer.

Exclusion Criteria:

• Not participating in any stage of the research,
• Having a disability (physical/visual/auditory) that may prevent computer and internet use,
• Wanting to leave the at any stage of the research.

Related Conditions & MeSH terms

• Communication, Multidisciplinary

Intervention

Other:
• Effective communication training in perinatal patient safety
Students will be given theoretical training, group discussion will be made over sample videos, and students will participate in the standard participant practice and a post-analysis session will be held.

Locations

Country	Name	City	State
Turkey	Hacettepe University	Ankara

Sponsors (3)

Lead Sponsor	Collaborator
Hacettepe University	Cigdem Yucel Ozcirpan, Sergul Duygulu

Country where clinical trial is conducted

Turkey, 

References & Publications (18)

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Hailu FB, Kassahun CW, Kerie MW. Perceived Nurse-Physician Communication in Patient Care and Associated Factors in Public Hospitals of Jimma Zone, South West Ethiopia: Cross Sectional Study. PLoS One. 2016 Sep 15;11(9):e0162264. doi: 10.1371/journal.pone.0162264. eCollection 2016. — View Citation

Hogan H, Zipfel R, Neuburger J, Hutchings A, Darzi A, Black N. Avoidability of hospital deaths and association with hospital-wide mortality ratios: retrospective case record review and regression analysis. BMJ. 2015 Jul 14;351:h3239. doi: 10.1136/bmj.h3239. — View Citation

James JT. A new, evidence-based estimate of patient harms associated with hospital care. J Patient Saf. 2013 Sep;9(3):122-8. doi: 10.1097/PTS.0b013e3182948a69. Review. — View Citation

Janakiraman V, Ecker J. Quality in obstetric care: measuring what matters. Obstet Gynecol. 2010 Sep;116(3):728-732. doi: 10.1097/AOG.0b013e3181ea4d4f. — View Citation

Jha AK, Prasopa-Plaizier N, Larizgoitia I, Bates DW; Research Priority Setting Working Group of the WHO World Alliance for Patient Safety. Patient safety research: an overview of the global evidence. Qual Saf Health Care. 2010 Feb;19(1):42-7. doi: 10.1136/qshc.2008.029165. — View Citation

Karkowsky CE, Chazotte C. Simulation: improving communication with patients. Semin Perinatol. 2013 Jun;37(3):157-60. doi: 10.1053/j.semperi.2013.02.006. Review. — View Citation

Leonard M, Graham S, Bonacum D. The human factor: the critical importance of effective teamwork and communication in providing safe care. Qual Saf Health Care. 2004 Oct;13 Suppl 1:i85-90. — View Citation

Lippke S, Derksen C, Keller FM, Kötting L, Schmiedhofer M, Welp A. Effectiveness of Communication Interventions in Obstetrics-A Systematic Review. Int J Environ Res Public Health. 2021 Mar 5;18(5). pii: 2616. doi: 10.3390/ijerph18052616. Review. — View Citation

Lyndon A. Communication and teamwork in patient care: how much can we learn from aviation? J Obstet Gynecol Neonatal Nurs. 2006 Jul-Aug;35(4):538-46. Review. — View Citation

Makary MA, Daniel M. Medical error-the third leading cause of death in the US. BMJ. 2016 May 3;353:i2139. doi: 10.1136/bmj.i2139. — View Citation

Martínez-Galiano JM, Martinez-Vazquez S, Rodríguez-Almagro J, Hernández-Martinez A. The magnitude of the problem of obstetric violence and its associated factors: A cross-sectional study. Women Birth. 2021 Sep;34(5):e526-e536. doi: 10.1016/j.wombi.2020.10.002. Epub 2020 Oct 17. — View Citation

Müller M, Jürgens J, Redaèlli M, Klingberg K, Hautz WE, Stock S. Impact of the communication and patient hand-off tool SBAR on patient safety: a systematic review. BMJ Open. 2018 Aug 23;8(8):e022202. doi: 10.1136/bmjopen-2018-022202. — View Citation

Pettker CM, Thung SF, Lipkind HS, Illuzzi JL, Buhimschi CS, Raab CA, Copel JA, Lockwood CJ, Funai EF. A comprehensive obstetric patient safety program reduces liability claims and payments. Am J Obstet Gynecol. 2014 Oct;211(4):319-25. doi: 10.1016/j.ajog.2014.04.038. Epub 2014 Jun 9. — View Citation

Reising DL, Carr DE, Gindling S, Barnes R, Garletts D, Ozdogan Z. Team Communication Influence on Procedure Performance: Findings From Interprofessional Simulations with Nursing and Medical Students. Nurs Educ Perspect. 2017 Sep/Oct;38(5):275-276. doi: 10.1097/01.NEP.0000000000000168. — View Citation

Vincent C, Amalberti R. Safety in healthcare is a moving target. BMJ Qual Saf. 2015 Sep;24(9):539-40. doi: 10.1136/bmjqs-2015-004403. Epub 2015 Jul 6. — View Citation

Woloshynowych M, Rogers S, Taylor-Adams S, Vincent C. The investigation and analysis of critical incidents and adverse events in healthcare. Health Technol Assess. 2005 May;9(19):1-143, iii. Review. — View Citation

Zavertnik JE, Huff TA, Munro CL. Innovative approach to teaching communication skills to nursing students. J Nurs Educ. 2010 Feb;49(2):65-71. doi: 10.3928/01484834-20090918-06. Epub 2010 Feb 4. — View Citation

* Note: There are 18 references in all — Click here to view all references

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Effective communication form among perinatal healthcare professionals	It is the evaluation of the professional communication of nursing students with a nurse and a physician working in the perinatal area through an effective communication form.	1 week before the intervention to 1 week after the intervention.
Primary	Self-assessments of effective communication skills form among perinatal healthcare professionals	It is the self-evaluation of nursing students for their professional communication with a nurse and a physician working in the perinatal area through an effective communication self-assessment form.	1 week before the intervention to 1 week after the intervention.