Simulation Training to Improve 911 Dispatcher Identification of Cardiac Arrest

Cardiac Arrest Clinical Trial

— STAT911  

Official title:

Simulation Training to Improve 911 Dispatcher Identification of Cardiac Arrest

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT01972087
• Other study ID #: 44640-EJ
• Secondary ID: 5R18HS021658-02
• Status: Completed
• Phase: N/A
• First received: October 18, 2013
• Last updated: November 7, 2016
• Start date: September 2013
• Est. completion date: July 2016

Study information

• Verified date: November 2016
• Source: University of Washington
• Contact: n/a
• Is FDA regulated: No
• Health authority: United States: Federal Government
• Study type: Interventional

Clinical Trial Summary

This study is to test the use of simulation training to improve 9-1-1 telecommunicators' call processing and response. Training sessions will expose 9-1-1 telecommunicators to several realistic emergency situations through mock 9-1-1 calls with a trained actor playing the part of a reporting party, followed immediately by feedback on call handling provided by a trained call observer. Investigators hypothesize that simulation followed by trained observer-directed feedback will increase correct triage of medical emergency and delivery of pre-arrival instructions during simulated calls and in actual 9-1-1 calls.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 157
• Est. completion date: July 2016
• Est. primary completion date: July 2016
• Accepts healthy volunteers: Accepts Healthy Volunteers
• Gender: Both
• Age group: 18 Years and older

Eligibility

Inclusion Criteria: 9-1-1 call-center call receivers. -

Exclusion Criteria:

Study Design

Allocation: Randomized, Endpoint Classification: Efficacy Study, Intervention Model: Single Group Assignment, Masking: Open Label, Primary Purpose: Health Services Research

Related Conditions & MeSH terms

• Cardiac Arrest
• Heart Arrest

Intervention

Behavioral:
• Telephone simulation training
The intervention consists of four 20-minute telephone simulation training sessions over a 4 month period (one session each month). Each 20-minute training session will include 3 simulated 9-1-1 calls, performed by a standardized caller (trained actor) and feedback will be provided right away by a trained observer who takes notes during the simulation calls and discusses the teaching points after the session. In total, the 9-1-1 dispatchers will receive 12 different simulated calls.

Locations

Country	Name	City	State
n/a

Sponsors (2)

Lead Sponsor	Collaborator
University of Washington	Agency for Healthcare Research and Quality (AHRQ)

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Change in elapsed seconds from call answer to start of telephone-cardiopulmonary resuscitation (T-CPR) instructions in cardiac arrest calls in simulations and in actual calls.		Once monthly over 4 months (during simulations); at event (actual cardiac arrest 9-1-1 call) over 12 months.	No
Secondary	Change in proportion of calls with querying behaviors compliant with the "all-callers" interviewing protocol.		Once monthly over 4 months (during simulations); at event (actual cardiac arrest 9-1-1 call) over 12 months.	No