Patient Satisfaction in the Orthopedic Surgery Clinic

All Clinical Trial

Official title:

Patient Satisfaction in the Orthopedic Surgery Clinic

Clinical Trial Details — Status: Withdrawn

Administrative data

• NCT number: NCT04343027
• Other study ID #: 20-00152
• Status: Withdrawn
• Phase: N/A
• Start date: August 2022
• Est. completion date: June 2023

Study information

• Verified date: December 2022
• Source: NYU Langone Health
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

Patients in the orthopedic surgery clinic routinely fill out a patient- reported outcome measurement survey prior to their visit. These scores are stored in Epic, but are not routinely reviewed with patients during their office visit. Study subjects will be randomly assigned into one of two groups: those who have their patient- reported outcome measurements reviewed with them by their physician, and those who will not have their patient-reported outcome measurements reviewed during the visit. Following the visit, patients will complete a patient satisfaction survey.

Description:

This patient satisfaction survey is a modified version of the Press-Ganey Outpatient Medical Practice 10-question survey. The patient satisfaction survey scores will then be compared between the two groups to quantify the effect of reviewing of patient-reported outcome measurements with patients on their satisfaction with the office visit

Recruitment information / eligibility

• Status: Withdrawn
• Enrollment: 0
• Est. completion date: June 2023
• Est. primary completion date: December 2022
• Accepts healthy volunteers: No
• Gender: All
• Age group: 18 Years to 100 Years

Eligibility

Inclusion Criteria:

• Adult patients
• Ages 18 and 100 years
• Men and women will be included in this study
• Willing and able to provide consent
• Able to communicate in English
• All patients of the Principal Investigator(s) that have an clinic appointment during the study date range will be considered for inclusion in the study

Exclusion Criteria:

• Patients whose visit is related to workman's compensation, a disability claim, or a "no-fault" case (i.e. a law suit related to personal injury)
• Patients that do not complete the patient satisfaction survey following their visit
• Patient with mental disabilities or other handicap that would interfere with their capability of completing the surveys

Related Conditions & MeSH terms

• All

Intervention

Behavioral:
• Review
Physicians will review patient-reported outcome measurements with their patients during office visits.

Locations

Country	Name	City	State
n/a

Sponsors (1)

Lead Sponsor	Collaborator
NYU Langone Health

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Change in participants' satisfaction	Participants' satisfaction will be measured by completing a patient satisfaction survey. This patient satisfaction survey is a modified version of the Press-Ganey Outpatient Medical Practice 10-question survey. The patient satisfaction survey scores will then be compared between the two groups to quantify the effect of reviewing of patient-reported outcome measurements with patients on their satisfaction with the office visit.	1 day (Visit 1)