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NCT01580774 Clinical Trial

Effect of Post-discharge Phone Calls on Patient Outcomes

Transition Clinical Trial

Official title:
Effect of Post-discharge Phone Calls on Patient Outcomes for General Internal Medicine Patients Discharged From a Teaching Hospital.

Clinical Trial Details — Status: Completed

Administrative data
NCT number NCT01580774
Other study ID # MSHCANADA-CSCB
Secondary ID
Status Completed
Phase N/A
First received April 17, 2012
Last updated August 28, 2017
Start date July 2012
Est. completion date March 2013

Study information
Verified date August 2017
Source Mount Sinai Hospital, Canada
Contact n/a
Is FDA regulated No
Health authority
Study type Observational

Clinical Trial Summary

The purpose of this study is to determine whether a post-discharge telephone call to general medical patients discharged home will improve quality of care and adherence, and reduce hospital readmission.

Description:

Currently, discharge from hospital in many institutions is a confusing process for patients filled with uncertainty and potential for harm. For instance, 1 in 5 discharges results in a post discharge adverse event, many of which are related to medication errors. These may lead to serious harm and possibly require readmission to hospital. Telephone follow-up calls after discharge has been studied in small single-center trials and as a part of a coordinated, multi-layered discharge process but its direct effectiveness is not known. Understanding the impact of this simple intervention on patient outcomes is an important step towards improving patients' discharge from hospital.

Recruitment information / eligibility
Status Completed
Enrollment 334
Est. completion date March 2013
Est. primary completion date March 2013
Accepts healthy volunteers No
Gender All
Age group 18 Years and older
Eligibility Inclusion Criteria:

- Admission to internal medicine ward

- Discharged to home

- Must have telephone access

Exclusion Criteria:

- Discharged to care facility

- Lack of telephone access

Study Design

Related Conditions & MeSH terms

Locations
Country Name City State
Canada Mount Sinai Hospital Toronto Ontario

Sponsors (1)
Lead Sponsor Collaborator
Mount Sinai Hospital, Canada

Country where clinical trial is conducted

Canada, 

Outcome
Type Measure Description Time frame Safety issue
Primary Care Transition Measure-3 score (CTM-3) 30-days post discharge
Secondary Hospital readmission 30-day post discharge
Secondary Emergency department visit 30-days post discharge
Secondary Patient satisfaction 30-days post discharge
Secondary Treatment plan adherence 30-days post discharge
Secondary Outpatient provider follow-up rates 30-days post discharge
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