Patient Satisfaction Clinical Trial
Official title:
An Innovational Model to Manage Patient Expectations and Improve Patient Satisfaction: An Intervention Study
This new model to manage patient expectations was developed based on our international study
conducted in four countries. The model is designed to address the main issues that lie at
the core of initiatives to manage patient expectations and improve patient satisfaction. It
is a structured interventional set of activities, which gives the clinician an opportunity
to meet patient expectations and needs and thereby, improve patient satisfaction.
The interventional model comprise teachable-learnable communicative steps occurring between
the clinician and the patient which are: Gather information on the patient's expectations
and perception of the hospitalization, Respond, Provide relevant information and Document
the intervention.
The intervention includes all frontline care givers; however, most of the activities will be
done by the nursing staff. The set of activities will be executed by the nurses at three
separate periods of time during the patient's hospitalization: time of admission,
intermediate time and at time of discharge.
The study is based on the hypothesis that a structured interventional model will
significantly improve patient satisfaction during hospitalization.
n/a
Allocation: Non-Randomized, Intervention Model: Parallel Assignment, Masking: Open Label, Primary Purpose: Health Services Research
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