Improving Follow-Up Adherence in a Primary Eye Care Setting

Eye Diseases Clinical Trial

Official title:

Improving Follow-Up Adherence in a Primary Eye Care Setting: A Prospective, Randomized Controlled Trial

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT02001129
• Other study ID #: WEF 14-040
• Status: Completed
• Phase: N/A
• First received: November 26, 2013
• Last updated: November 26, 2016
• Start date: August 2013
• Est. completion date: August 2014

Study information

• Verified date: November 2016
• Source: Wills Eye
• Contact: n/a
• Is FDA regulated: No
• Health authority: United States: Institutional Review Board
• Study type: Interventional

Clinical Trial Summary

This study aims to examine the effectiveness of three different ways of helping patients attend their recommended eye care appointments.

Description:

The three ways are 1) usual care, which involves a standard reminder letter; 2) automated telephone calls, which utilizes a machine to automatically call patients one month prior to their recommended follow-up date; 3)personalized telephone calls, which utilizes a staff member to personally call patients and offer them the opportunity to schedule at the time of the telephone call.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 100
• Est. completion date: August 2014
• Est. primary completion date: February 2014
• Accepts healthy volunteers: No
• Gender: Both
• Age group: 18 Years and older

Eligibility

Inclusion Criteria:

• Age: Over 18 years

• Primary Eye Care Patients who were recommended for a 6-month, 12-month, or 24-month follow-up appointment during September 2013 through November 2013.

• Access to a telephone

Exclusion Criteria:

• Does not speak English

Study Design

Allocation: Randomized, Endpoint Classification: Efficacy Study, Intervention Model: Factorial Assignment, Masking: Open Label, Primary Purpose: Health Services Research

Related Conditions & MeSH terms

• Eye Diseases

Intervention

Behavioral:
• Automated Telephone System
Participants receive automated reminder phone calls.
• Personalized Telephone Call
Participants receive reminder phone calls by study staff.
• Usual Care
Participants receive a standard reminder letter in the mail.

Locations

Country	Name	City	State
United States	Wills Eye Hospital	Philadelphia	Pennsylvania

Sponsors (1)

Lead Sponsor	Collaborator
Wills Eye

Country where clinical trial is conducted

United States, 

References & Publications (1)

Callinan CE, Kenney B, Hark LA, Murchison AP, Dai Y, Leiby BE, Mayro EL, Bilson J, Haller JA. Improving Follow-Up Adherence in a Primary Eye Care Setting. Am J Med Qual. 2015 Dec 11. pii: 1062860615616860. [Epub ahead of print] — View Citation

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Appointment Adherence	A research assistant examines the Electronic Medical Records (EMR) system to assess recommended appointment adherence.	3 months	No
Secondary	Scheduling Appointment	Tracking whether the patient made an appointment within 1 month of the reminder letter (usual care), automated phone call, or personalized phone call.	1 month	No