Mobile Chat Service for Parents of Children in Pediatric Emergency Room

Emergency Medicine Clinical Trial

Official title:

Mobile Chat Service for Parents of Children in Pediatric Emergency Room: A Randomized Control Study

Clinical Trial Details — Status: Recruiting

Administrative data

• NCT number: NCT06002542
• Other study ID #: TMI
• Status: Recruiting
• Phase: N/A
• Start date: July 20, 2023
• Est. completion date: October 31, 2023

Study information

• Verified date: July 2023
• Source: Samsung Medical Center
• Contact: Minha Kim, MD
• Phone: 82-2-3410-2061
• Email: mhh.kim[@]samsung.com
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room(ER).

Main questions it aims to answer are:

• Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?

• Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?

60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service.

10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.

Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.

Description:

The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room.

Main questions it aims to answer are:

• Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?

• Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?

Design :

60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits.

5 out of 30 participants of each group will be interviewed about their satisfaction with service.

10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.

Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.

Recruitment information / eligibility

• Status: Recruiting
• Enrollment: 60
• Est. completion date: October 31, 2023
• Est. primary completion date: October 31, 2023
• Accepts healthy volunteers: Accepts Healthy Volunteers
• Gender: All
• Age group: 18 Years and older

Eligibility

Inclusion Criteria:

• Age = 18 years

• Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 2, 3, 4.

• Parents of patients whose chief complaints are fever, abdominal pain, dyspnea, nausea and vomiting, and skin rash.

• Those who voluntarily agreed to participate in the study.

Exclusion Criteria:

• Those who didn't consent to participate in the study.

• Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 1 or 5.

• Those who doesn't use mobile phone or those who don't have the appropriate level of consciousness to send and receive messages.

Related Conditions & MeSH terms

• Emergencies
• Emergency Medicine
• Medical Informatics
• Pediatric Emergency Medicine

Intervention

Behavioral:
• Information provided
get information at every stage of care in emergency room
• Control
Information is only provided when participants request it.

Locations

Country	Name	City	State
Korea, Republic of	Samsung Medical Center	Seoul	Gangnam

Sponsors (1)

Lead Sponsor	Collaborator
Samsung Medical Center

Country where clinical trial is conducted

Korea, Republic of, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Other	Questions to nurse	The nurse in charge counts the number of questions received from participants.	average of 6 hours from the time participants arrived at the emergency room to discharge.
Other	Interview for nurse	Interviewing whether chatbot services lower their tasks	After work, within 48hours after nursing participants.
Primary	ED CAHPS(Emergency department Consumer Assessment of Healthcare Providers and System) Questionnaire score at discharge	ED CAHPS is a survey instrument for measuring patients' experience of care in emergency department.	Discharge time, 6 hours on average from arriving emergency room.
Secondary	Interview for participants	Interview on the experience and satisfaction of using mobile chatbot services	After leaving the emergency room visit, within 48hours

External Links

•   ED CAHPS survey and guideline