911 Nurse Triage Line

Emergencies Clinical Trial

Official title:

911 Nurse Triage Line Randomized Controlled Trial

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT05589168
• Other study ID #: 1-1033362-1
• Status: Completed
• Phase: N/A
• Start date: April 19, 2018
• Est. completion date: March 1, 2019

Study information

• Verified date: October 2022
• Source: The Lab @ DC
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

Each year, millions of Americans call 911 for time-sensitive issues that don't require Emergency Medical Services (EMS). In need of medical help, these callers may treat 911 as an entry point into the healthcare system, yet an ambulance to the emergency department can harm both their own long-term health and the health of others. In a field experiment in Washington, DC, the investigators randomly assign nurses directly into 911 calls in order to triage low-acuity calls. While other 911 reforms have denied callers access to alternative resources, this effort reforms 911 by offering appropriate care.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 6053
• Est. completion date: March 1, 2019
• Est. primary completion date: March 1, 2019
• Accepts healthy volunteers: Accepts Healthy Volunteers
• Gender: All
• Age group: 18 Years and older

Eligibility

Inclusion Criteria:

• Low-acuity call

Exclusion Criteria:

• Incarcerated

Related Conditions & MeSH terms

• Emergencies

Intervention

Behavioral:
• Triage nurse
Triage nurse joins 911 call
• No triage nurse
Triage nurse does not join 911 call (business as usual)

Locations

Country	Name	City	State
United States	Office of Unified Communications	Washington	District of Columbia

Sponsors (1)

Lead Sponsor	Collaborator
The Lab @ DC

Country where clinical trial is conducted

United States, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Ambulance dispatch	Ambulance is dispatched in response to the 911 call	During or immediately subsequent to call
Primary	Ambulance transport	Caller is transported in dispatched ambulance	During or immediately subsequent to call
Primary	ED visit, 24 hours	Emergency department visit within 24 hours	24 hours
Primary	ED visit, 6 months	Emergency department visit with 6 months	6 months
Primary	Primary care visit, 24 hours	Primary care visit within 24 hours	24 hours
Primary	Primary care visit, 6 months	Primary care visit within 6 months	6 months
Primary	911 use, 24 hours	Whether caller made subsequent calls to 911 within 24 hours	24 hours
Primary	911 use, 6 months	Whether caller made subsequent calls to 911 within 6 months	6 months
Primary	Health expenditures	Total dollars and log-transformed dollars of Medicaid health expenditures	6 months

External Links

•   Pre-Analysis Plan