Improving Charge Nurse Conflict Resolution Communication Using Artificial Intelligence

Conflict Resolution Clinical Trial

Official title:

Improving Charge Nurse Conflict Resolution Communication Using Artificial Intelligence

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT05594394
• Other study ID #: 104.NUR.2022.M
• Status: Completed
• Start date: September 19, 2022
• Est. completion date: August 29, 2023

Study information

• Verified date: August 2023
• Source: Methodist Health System
• Contact: n/a
• Is FDA regulated: No
• Study type: Observational

Clinical Trial Summary

Nurses are being challenged to provide increasingly complex care with more inexperienced nurses due to higher rates of retirement and registered nurse (RN) turnover in general.

High-performing charge nurses with excellent interpersonal, conflict management, communication, and leadership competencies are vital to achieving optimal outcomes. Implementing a charge nurse leadership development program focused on improving communication competencies in conflict management situations can support a healthy work environment.

Description:

Freedman (2019) asserts that "interpersonal conflict in nursing workplaces is a pervasive and complex phenomenon, with implications for patient safety and quality of care" (p.594). First-time leaders seldom receive adequate training for effective transition to leadership roles, with 60% reporting having no training (Gentry, Logan, & Tonidandel, 2014). Furthermore, many novice leaders struggle with transitioning from peer to leader, specifically related to interpersonal and communication skills (Basogul, 2020; Radovich, et al., 2011).

Recruitment information / eligibility

• Status: Completed
• Enrollment: 35
• Est. completion date: August 29, 2023
• Est. primary completion date: August 29, 2023
• Accepts healthy volunteers: Accepts Healthy Volunteers
• Gender: All
• Age group: 18 Years to 75 Years

Eligibility

Inclusion Criteria:

• RN Clinical Team Leader or Charge Nurse employed at MMMC

Exclusion Criteria:

• Non-employees of MMMC

• MMMC staff not in the role of Clinical Team Leader or Charge Nurse

Related Conditions & MeSH terms

• Conflict Resolution

Intervention

Behavioral:
• Orai: Master Public Speaking
Participants will access the Orai: Master Public Speaking (Sani, Dhamani, & Gupta, 2020) platform with mobile and web-based applications. Communication skill-building moduleswill be assigned using exercises, case scenarios, and AI-assisted feedback debriefing through the Orai application. Participants will also complete case scenarios created with specific nursing conflict issues a charge nurse may encounter in an acute care facility. Upon completion of the competency development program, participants will complete the CMCSS to determine the effect on confidence levels and a brief survey (Appendix C) to assess the amicability of the program.

Locations

Country	Name	City	State
United States	Methodist Mansfield Medical Center	Mansfield	Texas

Sponsors (1)

Lead Sponsor	Collaborator
Methodist Health System

Country where clinical trial is conducted

United States, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Charge nurses that have completed the program	The CMCSS is a validated tool, r= a=0.86, measuring nurses' confidence in managing challenging situations	September 2022 to November 2022