Provider-Patient Communication Coaching

Communication Clinical Trial

Official title:

Teaching Provider Communication Via Coaching to Reduce Burnout

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT02783742
• Other study ID #: Pro00072714
• Status: Completed
• Phase: N/A
• Start date: June 20, 2016
• Est. completion date: January 30, 2020

Study information

• Verified date: October 2021
• Source: Duke University
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

To examine the effect of a coaching intervention on provider burnout and communication

Description:

The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 859
• Est. completion date: January 30, 2020
• Est. primary completion date: January 30, 2020
• Accepts healthy volunteers: No
• Gender: All
• Age group: 18 Years and older

Eligibility

Inclusion Criteria:

• Providers and patients at Duke University Medical Center

Exclusion Criteria:

• Younger than 18

• non-English speaking

Related Conditions & MeSH terms

• Burnout, Psychological
• Communication
• Provider Burnout

Intervention

Behavioral:
• Communication coaching
Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.

Locations

Country	Name	City	State
United States	Duke University Medical Center	Durham	North Carolina

Sponsors (1)

Lead Sponsor	Collaborator
Duke University

Country where clinical trial is conducted

United States, 

References & Publications (1)

Pollak KI, Gao X, Beliveau J, Griffith B, Kennedy D, Casarett D. Pilot Study to Improve Goals of Care Conversations Among Hospitalists. J Pain Symptom Manage. 2019 Nov;58(5):864-870. doi: 10.1016/j.jpainsymman.2019.06.007. Epub 2019 Aug 16. — View Citation

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Change in provider burnout, as measured by questionnaire		baseline and follow up, approximately 2 months
Secondary	change in comfort addressing emotion, as measured by questionnaire		baseline and follow up, approximately 2 months
Secondary	change in self-rated efficiency, as measured by questionnaire		baseline and follow up, approximately 2 months