Communication Clinical Trial
Official title:
Effectiveness of WhatsApp Messenger Usage and Other Technologises on Communication Between Consulting Physicians and the Emergency Department Staff: Randomised Double-blind Controlled Trial
Effective communication between consulting physicians and the emergency physicians is critical for patients in the emergency department. The aim of this study was to determinate effectiveness of whatsApp usage for communication between physicians.
Effective communication between consulting physicians and the emergency physicians is
critical for patients in the emergency department. Many hospitals still use outdated pager
systems as the foundation for clinical communication between physicians and other health
care professionals. But, outdated pager systems contain some problems including long
waiting-times for the return of a page, high costs, frequent interruptions, and the
inability to identify the location or identity of the caller. This outdated communication
technologies in healthcare can place patient safety at risk. Therefore they are no longer
seen as an effective communication tool given the obvious advantages of Smart phones.
WhatsApp Messenger, which is a messaging program for smart phones, is the most commonly used
for communication in at present. As of September 2015, WhatsApp incorporated announced more
than 900 million users. This is making it the most globally popular messaging application.
WhatsApp Messenger have been started to be used for communication in healthcare. So, this
study aims to trial the effect of whatsApp usage for communication between physicians.
Study Design and Setting: A prospective, randomized, double-blind, controlled,
single-center, clinical trial was conducted in ED of a tertiary care university hospital
with an annual census of approximately 200,000 visits.
;
Allocation: Randomized, Intervention Model: Parallel Assignment, Masking: Double Blind (Subject, Caregiver, Investigator, Outcomes Assessor), Primary Purpose: Health Services Research
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