Assessing People's Hospital Outpatient Appointment Preferences in the United Kingdom

Chronic Disease Clinical Trial

Official title:

Assessing People's Hospital Outpatient Appointment Preferences in the United Kingdom

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT04536259
• Other study ID #: BSREC 110/19-20
• Status: Completed
• Phase: N/A
• Start date: September 11, 2020
• Est. completion date: October 31, 2020

Study information

• Verified date: November 2020
• Source: University of Warwick
• Contact: n/a
• Is FDA regulated: No
• Study type: Interventional

Clinical Trial Summary

The sustainability of the United Kingdom's National Health Service's (NHS) is threatened immediately by Covid-19 and continually by an increasing prevalence of long-conditions that cannot be cured but can be maintained. Shifting traditional face-to-face outpatient appointments to remote video consultations may help the NHS continue to serve patients efficiently. While much research has examined healthcare providers' attitudes and beliefs about remote video consultations, less has attempted to understand how NHS service providers should invite patients to attend them. The present study examines how the framing of an invitation to attend a hospital outpatient appointment by video influences the proportion of people who agree to attend by video. It also explores some of the barriers and facilitators people may experience to attending appointments by video across diagnostic complexities and age groups. The results of this study should help hospitals better present patients with the option to attend video consultations where appropriate, and provide support to mitigate common barriers to people's willingness to give video consultations a go.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 1481
• Est. completion date: October 31, 2020
• Est. primary completion date: October 31, 2020
• Accepts healthy volunteers: Accepts Healthy Volunteers
• Gender: All
• Age group: 18 Years and older

Eligibility

Inclusion Criteria:

All participants will:

• be 18 years old or older;

• be resident in the United Kingdom; and

• indicate having been diagnosed with a chronic diseases such as diabetes, heart disease, stroke etc.

Exclusion Criteria:

• be less than 18 years old;

• not be resident in the United Kingdom; and

• not indicate having been diagnosed with a chronic diseases such as diabetes, heart disease, stroke etc.

Related Conditions & MeSH terms

• Chronic Disease
• Hospital Outpatient Clinics

Intervention

Behavioral:
• Video Default
The case and response options participants in this group will be asked to consider is provided below. Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend your next consultation by video. Consider each of the response options below, and select the one that best describes how you would respond to your clinician. A) Yes, I would be happy to attend a video consultation. B) If possible, I would rather attend the appointment in person.
• In-Person Default
The case and response options participants in this group will be asked to consider is provided below. Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend your next consultation in person. Consider each of the response options below, and select the one that best describes how you would respond to your clinician. A) Yes, I would be happy to attend an in-person consultation. B) If possible, I would rather attend the appointment by video.
• Active Choice
The case and response options participants in this group will be asked to consider is provided below. Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend a consultation by video or in person. Consider each of the response options below, and select the one that best describes how you would respond to your clinician. A) I would prefer a video consultation. B) I would prefer an in-person consultation.

Locations

Country	Name	City	State
United Kingdom	Kelly Schmidtke	Coventry	West Midlands

Sponsors (1)

Lead Sponsor	Collaborator
University of Warwick

Country where clinical trial is conducted

United Kingdom, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Response to the outpatient invitation	Participants responses will indicate whether they would prefer a video or in-person appointment.	One day