Consumer Health IT Tools: Impact on Experience, Access, and Outcomes for Patients With Complex Chronic Conditions

Chronic Disease Clinical Trial

Official title:

Consumer Health IT Tools: Impact on Patient Experience, Access, and Health Outcomes for Patients With Complex Chronic Conditions

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT02292940
• Other study ID #: CN-13-1567-H
• Status: Completed
• Start date: September 2013
• Est. completion date: August 31, 2018

Study information

• Verified date: March 2021
• Source: Kaiser Permanente
• Contact: n/a
• Is FDA regulated: No
• Study type: Observational

Clinical Trial Summary

Patient use of health IT tools to interact with healthcare providers and delivery systems, including exchanging secure messages with their medical providers and using other web-based tools, has great potential to increase patient access to care, change the way healthcare is delivered, and affect patient clinical outcomes. This study will examine the impact of implementation and use of consumer health IT tools on patient-reported access to care, utilization of medical care services, and clinical outcomes.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 168477
• Est. completion date: August 31, 2018
• Est. primary completion date: September 2016
• Accepts healthy volunteers: No
• Gender: All
• Age group: 18 Years and older

Eligibility

Inclusion Criteria:

• Patients with chronic conditions

• Patient had at least 10-month membership in 2005

Exclusion Criteria:

• Patients less than age 18

Related Conditions & MeSH terms

• Chronic Disease
• Electronic Health Records
• Patient Outcome Assessment

Locations

Country	Name	City	State
n/a

Sponsors (2)

Lead Sponsor	Collaborator
Kaiser Permanente	Patient-Centered Outcomes Research Institute

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Number of Ambulatory Care Sensitive Conditions (ACSC) Hospitalizations. Portal Users vs Those Who Are Not Portal Users	Number of ambulatory care sensitive conditions (ACSC) hospitalizations per 1000 patients per month among those who accessed the portal and those who did not access the portal.	Data from 2006-2007
Primary	Patient Self-report Survey Data	Patient-reported reasons for using the patient portal	March 2015-April 2016