User Satisfaction Survey - Personality Disorder Service

Borderline Personality Disorder Clinical Trial

Official title:

Survey of the Consultation Service of the Providence Continuing Care Centre Personality Disorder Service Users Satisfaction With the Change in Service Delivery

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT00202202
• Other study ID #: PDS001
• Status: Completed
• Phase: N/A
• First received: September 9, 2005
• Last updated: March 10, 2015
• Start date: November 2002
• Est. completion date: April 2004

Study information

• Verified date: March 2015
• Source: Queen's University
• Contact: n/a
• Is FDA regulated: No
• Health authority: Canada: Health Canada
• Study type: Interventional

Clinical Trial Summary

Can we improve our community partners satisfaction with a change in how psychiatric consultations are delivered to their clients by our psychiatrist? This survey of users of the service will compare the level of satisfaction before(retrospectively) to after the way the service is provided is changed.

Description:

As part of the personality disorder services continuing quality improvement enterprise we sought to review the impact of restructuring on the satisfaction of service community partners with our changed consultation service.

The consultation service was changed as the result of administrative review,part of a larger institution wide process. To review how this change was perceived by agency and individual care providers those who had received consult reports from the last fifty consultations were surveyed about their satisfaction and compared prospectively to the satisfaction of the agencies and individual care providers of clients receiving the next fifty consultations delivered in the new format.

The administrative review had indicated that the consultation reports were unnecessarily comprehensive and in the process time consuming and thereby interfered with timely access to appointments and involved excessive turn around time in the generation of reports. A new streamlined approach using a fill in the blanks type form and brief cover letter and the use of a follow up phone call to the main care giver the same day was devised to address these concerns.

Satisfaction in regards to advice received, length of the report, waiting times for the appointment and for the delivery of the report,legibility and overall satisfaction were surveyed. The satisfaction with telephone feed back was also surveyed.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 100
• Est. completion date: April 2004
• Accepts healthy volunteers: No
• Gender: Both
• Age group: 16 Years and older

Eligibility

Inclusion Criteria:

• clients referred to the Personality disorder service

Exclusion Criteria:

• self referred clients

Study Design

Endpoint Classification: Efficacy Study, Intervention Model: Single Group Assignment, Masking: Open Label

Related Conditions & MeSH terms

• Borderline Personality Disorder
• Personality Disorders

Intervention

Procedure:
• consultation format

Locations

Country	Name	City	State
Canada	Providence Care Mental Health Services	Kingston	Ontario

Sponsors (1)

Lead Sponsor	Collaborator
Queen's University

Country where clinical trial is conducted

Canada, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	eight item user satisfaction survey on receipt of the consult report		in the year before and after the change in interview format
Secondary	demographic factors of the respondents as relate to their satisfaction at time of survey		at the time of suvey completion