Patient Satisfaction Scales

All Orthopedic Disorders Clinical Trial

Official title:

How to Measure Patient Satisfaction

Clinical Trial Details — Status: Completed

Administrative data

• NCT number: NCT03686735
• Other study ID #: 2018-04-0039
• Status: Completed
• Start date: June 22, 2018
• Est. completion date: March 2, 2019

Study information

• Verified date: March 2019
• Source: University of Texas at Austin
• Contact: n/a
• Is FDA regulated: No
• Study type: Observational

Clinical Trial Summary

This study aims to assess differences between 4 types of single satisfaction measures. Secondly, if there is a difference in satisfaction between English speaking and Spanish speaking patients.

Recruitment information / eligibility

• Status: Completed
• Enrollment: 256
• Est. completion date: March 2, 2019
• Est. primary completion date: March 1, 2019
• Gender: All
• Age group: 18 Years to 89 Years

Eligibility

Inclusion criteria:

• All new or return patients seeing a UE / LE surgeon

• Age 18-89

• Able to provide informed consent

• English speaking

• UT Health Austin Musculoskeletal Institute, Austin Regional Clinic, Seton Institute for Plastic and Reconstructive Surgery, Orthopaedic Specialists of Austin, Texas Orthopedics, and ATX Ortho.

Exclusion criteria:

• Not fluent in English

Related Conditions & MeSH terms

• All Orthopedic Disorders
• Musculoskeletal Diseases
• New or Follow-up Patients

Intervention

Other:
• 5 anchors and numbers
How helpful was this visit? 0 This visit was not helpful at all 1 2-3 There were many ways it could have been better 4 5 Neither useless nor helpful visit 6 7-8 Exceptionally helpful visit 9 10 One of the most helpful doctor visits I have ever had
• 5 anchors and no numbers
How helpful was this visit? This visit was not helpful at all There were many ways it could have been better Neither useless nor helpful visit Exceptionally helpful visit One of the most helpful doctor visits I have ever had
• Visual analog scale with 3 anchors and numbers
How helpful was this visit? 0 neutral/50 100 Least helpful visit Most helpful visit
• Visual analog scale with 3 anchors and no numbers
How helpful was this visit? This visit was not Neither useless nor One of the most helpful doctor helpful at all helpful visit visits I have ever had

Locations

Country	Name	City	State
United States	ATX Ortho	Austin	Texas
United States	Austin Regional Clinic	Austin	Texas
United States	HTB Musculoskeletal Institute	Austin	Texas
United States	Orthopedic Specialists of Austin	Austin	Texas
United States	Seton Institute for Plastic and Reconstructive Surgery	Austin	Texas
United States	Texas Orthopedics	Austin	Texas

Sponsors (1)

Lead Sponsor	Collaborator
University of Texas at Austin

Country where clinical trial is conducted

United States, 

Outcome

Type	Measure	Description	Time frame	Safety issue
Primary	Patient satisfaction scale 1	How helpful was this visit? Scale 1 has 5 anchors and numbers; Scored from 0-10: 0 This visit was not helpful at all; 1 2-3 There were many ways it could have been better 4 5 Neither useless nor helpful visit 6 7-8 Exceptionally helpful visit 9 10 One of the most helpful doctor visits I have ever had; Higher scores indicate more satisfaction	Immediately after the visit. Through study completion, approximately 6 months.
Primary	Patient satisfaction scale 2	How helpful was this visit? Scale 2 has 5 anchors and no numbers visible for the participant; Scored from 0-10: 0 This visit was not helpful at all There were many ways it could have been better Neither useless nor helpful visit Exceptionally helpful visit 10 One of the most helpful doctor visits I have ever had; Higher scores indicate more satisfaction	Immediately after the visit. Through study completion, approximately 6 months.
Primary	Patient satisfaction scale 3	How helpful was this visit? Scale 3 is a visual analog scale with 3 anchors and numbers; Scored from 0-100: 0 Least helpful visit 50 neutral 100 Most helpful visit; Higher scores indicate more satisfaction	Immediately after the visit. Through study completion, approximately 6 months.
Primary	Patient satisfaction scale 4	How helpful was this visit? Scale 4 is a visual analog scale with 3 anchors and no numbers visible for the participant; Scored from 0-100: 0 This visit was not helpful at all 50 Neither useless nor helpful visit 100 One of the most helpful doctor visits I have ever had; Higher scores indicate more satisfaction	Immediately after the visit. Through study completion, approximately 6 months.